Front Desk Associate: Elevate Guest Experience & Growth

Portsmouth Marriott Hotel; Plymouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel stays

Discounted food & drink

Free car parking

Wellness programs

20 holiday days

Staff parties

Job summary

The Portsmouth Marriott Hotel is seeking a Front Desk Receptionist to join the Front Desk team. This role involves checking in guests, handling payment types, coordinating with housekeeping, and providing local information to guests.

You will contribute to a welcoming, efficient guest experience in a world-leading hospitality company. Strong communication in English and the ability to work independently or as part of a team are essential, with flexible hours including evenings and weekends.

Qualifications

• Excellent level of spoken and written English
• Strong communication and interpersonal skills
• Ability to work independently and within a team
• Flexible approach to working hours including evenings, weekends and bank holidays

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Handle all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Provide guests with directions and information regarding property and local areas of interest.
• Run daily reports (arrivals, departures) and complete cashier/closing reports in the system.
• Count bank at start/end of shift and balance/drop receipts as per accounting specifications.
• Embrace the Marriott culture.

Job description

The Portsmouth Marriott Hotel is seeking a Front Desk Receptionist to join the Front Desk team. This role involves checking in guests, handling payment types, coordinating with housekeeping, and providing local information to guests.

You will contribute to a welcoming, efficient guest experience in a world-leading hospitality company. Strong communication in English and the ability to work independently or as part of a team are essential, with flexible hours including evenings and weekends.