Front Office Associate - Maternity Cover

Portsmouth Marriott Hotel; Plymouth; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel stays

Discounted food & drink

Free car parking

Wellness programs

20 holiday days

Staff parties

Job summary

The Portsmouth Marriott Hotel is seeking a Front Desk Receptionist to join the Front Desk team. This role involves checking in guests, handling payment types, coordinating with housekeeping, and providing local information to guests.

You will contribute to a welcoming, efficient guest experience in a world-leading hospitality company. Strong communication in English and the ability to work independently or as part of a team are essential, with flexible hours including evenings and weekends.

Qualifications

• Excellent level of spoken and written English
• Strong communication and interpersonal skills
• Ability to work independently and within a team
• Flexible approach to working hours including evenings, weekends and bank holidays

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Handle all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Provide guests with directions and information regarding property and local areas of interest.
• Run daily reports (arrivals, departures) and complete cashier/closing reports in the system.
• Count bank at start/end of shift and balance/drop receipts as per accounting specifications.
• Embrace the Marriott culture.

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team!

We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stayat the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Receptionist you will…

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Confidently all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

• Embrace the Marriott culture

A successful Front Desk Receptionist is someone who…

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Strong Communication skills & interpersonal skills
• Excellent level of spoken and written English
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Able to work independently and within a team

• Perform other reasonable job duties as requested by Supervisors.

• Flexible approach to working hours including evening, weekends & bank holidays

In return for your hard work, the Front Desk Receptionist will receive…

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday days
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Specially curated discounts in thousands of shops and discount in Swindon Designer Outlet
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.