Front Office Supervisor

Portsmouth Marriott Hotel; Portsmouth; On-site; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Discounted hotel stays worldwide

Discounted food & drinks in hotel bars

Free meal on shift

Free car parking

Staff parties

Wellness and mental health programmes

Job summary

The Portsmouth Marriott Hotel is seeking a Front Desk Supervisor to join the Front Desk team and help deliver exceptional guest service. You will be part of a world-leading hospitality group located near notable landmarks, with access to our restaurant, fitness facilities, and guest amenities, while supporting a collaborative, guest-focused environment.

We value a warm, people-oriented demeanor, a team-first attitude, and flexibility to multi-task during busy periods.

Qualifications

• Warm, people-oriented demeanor.
• Team-first attitude and collaboration.
• Positive, outgoing personality.
• Flexibility, problem-solving and multitasking abilities.
• Knowledge of Opera property management system preferred.

Responsibilities

• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff.
• Serve as a role model in all areas, promoting uniform standards and good practice.
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

Skills

People skills

Team player

Positive attitude

Flexibility & multitasking

Opera knowledge

Job description

Job Summary

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team!

Job Summary

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team!

We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Supervisor you will…

• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Knowledge of Opera is preferred but not essential

In return for your hard work, the Front Desk Supervisor will receive…

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday day
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Discounted cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.