Front Office Supervisor

Portsmouth Marriott Hotel; Fareham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel stays

Discounted food and drink

Free meal on shift

Free car parking

Wellbeing programs

Staff events

Career progression opportunities

Job summary

The Portsmouth Marriott Hotel seeks a Front Desk Supervisor to lead the Front Desk team and ensure guests receive exceptional service. You will help manage guest requests, supervise daily operations, and uphold Marriott standards in a busy hospitality environment.

We value a warm, team-focused attitude and the ability to multitask during peak periods. The role offers opportunities for progression within a world‑leading hospitality brand.

Qualifications

• Experience delivering guest service in a hospitality setting.
• Strong communication and teamwork.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Assist Front Office Manager in all areas to ensure smooth department operation.
• Listen and respond to concerns of staff and guests.
• Assist with hiring and coaching staff.
• Model professional standards and promote uniform practice.
• Prepare letters, memos, and documents using standard software.
• Enter and retrieve information in databases and update reservations.
• Handle incoming/outgoing mail and filing systems.
• Maintain filing and organization of records, reports, and documents.
• Communicate clearly with others using professional phone etiquette.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Tools

Opera PMS

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor tojoin the Front Desk team!

We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderfulstay at the worldleading hospitality company PortsmouthMarriott Hotel. Located near famouslandmarks such as the Spinnaker Tower has a range of amenities including: CastIron Bar & Grill, our signature restaurant andfitnesscentre.

The Portsmouth Marriott Hotelprovides exceptional, personal, andfriendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your careerin a supportive environment!

• Develop and maintainpositive working relationships with others, supporting the team to reachcommon goals
• Assist FOM in all areas toensure a correct and smoothly-operating department.
• Listen and respondappropriately to the concerns of other employees and guests.
• Assist with hiring andcoaching staff
• Serve as a role model in allareas, promoting uniform standards and good practice
• Preparation of letters,memos, and other documents using word processing, spreadsheet, database,or presentation software.
• The entry and retrieval ofinformation contained in computer databases and the use of a keyboard,mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoingmail, including date stamping and distributing incoming mail.
• Maintain computer andpaper-based filing and organisation systems for records, reports,documents, etc.
• Compile, copy, sort, andfile records of office activities, business transactions, and otheractivities.
• Speak with others usingclear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoingpersonality
• Flexibility, problem-solving skillsand multi-tasking ability
• Knowledge of Opera is preferred butnot essential

In return for your hard work, the Front Desk Supervisor willreceive…

• Discounted stays at over7,300 hotels worldwide!
• Discounted food & drinkin all our restaurants and bars
• Discounts for your friendsand family
• Free use of Leisure Clubfacilities
• Wellness and mental healthprogrammes
• 20 Holiday day
• Double pay for bank holidays
• Gratuities
• World class training anddevelopment
• Unlimited careeropportunities (internationally and locally)
• Discounted cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards andrecognition gifts

Marriott International is an equal opportunityemployer. We believe in hiring a diverse workforce and sustaining aninclusive, people-first culture. We are committed to non-discriminationonanyprotectedbasis, such as disability and veteran status,or any other basis covered under applicable law.

Compensation: To be discussed