Assistant Front Office Manager

Portsmouth Marriott Hotel; Portsmouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted stays at over 7,300 hotels

Discounted food & drink in restaurants

Discounts for friends and family

Free use of Leisure Club facilities

Wellness and mental health programmes

20 Holiday days plus Bank Holidays

World class training and development

Unlimited career opportunities

Free meal on shift

Free car parking

Service awards and recognition gifts

Job summary

The Portsmouth Marriott Hotel is seeking a Front Desk Assistant Manager to join our Front Desk team and help ensure a outstanding guest experience at our flagship property near the Spinnaker Tower.

You will support the Front Office Manager, lead day-to-day operations, coach staff, and ensure service standards are met while maintaining a welcoming, professional atmosphere for all guests.

Qualifications

• Must demonstrate customer service excellence.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced hospitality environment.
• Experience in front desk operations preferred.
• Knowledge of Opera property management system preferred.

Responsibilities

• Manage day-to-day front desk operations.
• Develop goals and plans to prioritise work.
• Handle guest issues and resolve conflicts.
• Maintain positive working relationships within the team.
• Assist Front Office Manager to ensure a smooth department.
• Respond to employee and guest concerns.
• Assist with hiring and coaching staff.
• Uphold uniform standards and service quality.
• Prepare letters and documents using MS Office.
• Maintain filing and records management.
• Process mail and manage communications.
• Coordinate HR activities including screening candidates and payroll assistance.
• Manage stock levels.

Skills

People skills

Teamwork

Customer service

Communication

Problem solving

Multitasking

Telephone etiquette

Tools

Opera knowledge

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Assistant Manager to join the Front Desk team.

We are looking for an enthusiastic Front Desk Assistant Manager wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company PortsmouthMarriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant andfitness centre.

The Portsmouth Marriott Hotelprovides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Assistant Manager you will…

• Manage day to day operations, ensuring the quality, standards and meeting the expectations of the hotel customers on a daily basis
• Helps develop specific goals and plans to prioritize, organize and accomplish work.
• Handling guest issues and resolve conflicts and grievances.
• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist the hotel’s Front Office Manager in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.
• Assist in HR activity including screening candidates, interviewing, assisting in payroll activity.
• Ordering and ensuring stock levels are maintained.

A successful Front Desk Assistant Manager is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Knowledge of Opera is preferred but not essential
• Serves as a role model to demonstrate appropriate behaviours
• Ensures exceptional customer service
• Proactively meets the needs of the hotel customers

In return for your hard work, the Front Desk Assistant Manager will receive…

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday days, plus Bank Holidays
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Compensation: To be discussed