Front Desk Supervisor — Guest Experience Leader

Portsmouth Marriott Hotel; Portsmouth; Sur place; GBP 23 000 - 33 000; Plein temps

Avantages offerts par ce poste

Discounted hotel stays worldwide

Discounted food & drinks in hotel bars

Free meal on shift

Free car parking

Staff parties

Wellness and mental health programmes

Résumé du poste

The Portsmouth Marriott Hotel is seeking a Front Desk Supervisor to join the Front Desk team and help deliver exceptional guest service. You will be part of a world-leading hospitality group located near notable landmarks, with access to our restaurant, fitness facilities, and guest amenities, while supporting a collaborative, guest-focused environment.

We value a warm, people-oriented demeanor, a team-first attitude, and flexibility to multi-task during busy periods.

Qualifications

• Warm, people-oriented demeanor.
• Team-first attitude and collaboration.
• Positive, outgoing personality.
• Flexibility, problem-solving and multitasking abilities.
• Knowledge of Opera property management system preferred.

Responsabilités

• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff.
• Serve as a role model in all areas, promoting uniform standards and good practice.
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

Connaissances

People skills

Team player

Positive attitude

Flexibility & multitasking

Opera knowledge

Description du poste

The Portsmouth Marriott Hotel is seeking a Front Desk Supervisor to join the Front Desk team and help deliver exceptional guest service. You will be part of a world-leading hospitality group located near notable landmarks, with access to our restaurant, fitness facilities, and guest amenities, while supporting a collaborative, guest-focused environment.

We value a warm, people-oriented demeanor, a team-first attitude, and flexibility to multi-task during busy periods.