Front Office Supervisor

Marriott-International; Portsmouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discounted stays at Marriott hotels

Discounted food & drink in hotel bars

Free meals on shift

Free parking

Staff events

Job summary

Portsmouth Marriott Hotel is seeking a Front Desk Supervisor to join the Front Desk team. The role focuses on delivering exceptional guest service and supporting daily operations to ensure a wonderful stay for guests at a world-leading hospitality brand.

The ideal candidate will be enthusiastic, people-oriented, and capable of coaching staff. Experience with Opera is preferred but not essential, and there are opportunities for career progression within the company.

Qualifications

• Experience in hotel front desk operations.
• Strong communication and guest-relations skills.
• Ability to mentor and coach a front-desk team.

Responsibilities

• Develop and maintain positive working relationships with team members.
• Assist Front Office Manager to ensure smooth department operations.
• Listen and respond to guests and staff concerns.
• Assist with hiring and coaching of staff.
• Promote professional standards and uniform guidelines.
• Handle mail, records, and office documentation.
• Maintain filing and record-keeping systems.

Skills

Customer service

Team leadership

Opera knowledge

Job description

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team!

We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderfulstay at the worldleading hospitality company PortsmouthMarriott Hotel. Located near famouslandmarks such as the Spinnaker Tower has a range of amenities including: CastIron Bar & Grill, our signature restaurant andfitnesscentre.

The Portsmouth Marriott Hotelprovides exceptional, personal, andfriendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your careerin a supportive environment!

As the Front Desk Supervisor you will…

• Develop and maintainpositive working relationships with others, supporting the team to reachcommon goals


• Assist FOM in all areas toensure a correct and smoothly-operating department.


• Listen and respondappropriately to the concerns of other employees and guests.


• Assist with hiring andcoaching staff


• Serve as a role model in allareas, promoting uniform standards and good practice


• Preparation of letters,memos, and other documents using word processing, spreadsheet, database,or presentation software.


• The entry and retrieval ofinformation contained in computer databases and the use of a keyboard,mouse, or trackball to update records, files, reservations.


• Handle incoming and outgoingmail, including date stamping and distributing incoming mail.


• Maintain computer andpaper-based filing and organisation systems for records, reports,documents, etc.


• Compile, copy, sort, andfile records of office activities, business transactions, and otheractivities.


• Speak with others usingclear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

• A warm, people-oriented demeanour


• A team-first attitude


• Positive outlook and outgoingpersonality


• Flexibility, problem-solving skillsand multi-tasking ability


• Knowledge of Opera is preferred butnot essential

In return for your hard work, the Front Desk Supervisor will receive…

• Discounted stays at over7,300 hotels worldwide!


• Discounted food & drinkin all our restaurants and bars


• Discounts for your friendsand family


• Free use of Leisure Clubfacilities


• Wellness and mental healthprogrammes


• 20 Holiday day


• Double pay for bank holidays


• Gratuities


• World class training anddevelopment


• Unlimited careeropportunities (internationally and locally)


• Discounted cinema tickets


• Staff parties


• Free meal on shift


• Free car parking


• Service awards andrecognition gifts

Marriott International is an equal opportunityemployer.We believe in hiring a diverse workforce and sustaining aninclusive, people-first culture.We are committed to non-discriminationonanyprotectedbasis, such as disability and veteran status,or any other basis covered under applicable law.

Compensation: To be discussed