Probation Service Front Desk & Admin Support

Ministry of Justice; Whitwick; On-site; GBP 21,000 - 29,000; Full time

Job summary

Ministry of Justice in the Probation Service Directorate is seeking an administrative professional to provide reception and clerical support at our on-site location. You will be the first point of contact for visitors, callers and email inquiries, logging arrivals and directing staff as needed.

Working as part of a collaborative team, you will respond to routine queries about Probation, handle registration of visitors, issue passes and security fobs, and observe strict confidentiality and

Qualifications

• Experience in front-line receptionist or office administration.
• Ability to handle enquiries and maintain professionalism.
• Commitment to diversity and safeguarding practices.

Responsibilities

• First point of contact for Probation Service; greet visitors and handle reception duties, logging arrivals and departures.
• Use tact and diplomacy to diffuse potentially difficult situations and escalate safeguarding/risk concerns as needed.
• Answer enquiries at reception relating to basic Probation information.

Skills

Reception duties

Administrative support

Communication skills

Customer service

Situational awareness

Tools

Delius

Job description

Ministry of Justice in the Probation Service Directorate is seeking an administrative professional to provide reception and clerical support at our on-site location. You will be the first point of contact for visitors, callers and email inquiries, logging arrivals and directing staff as needed.

Working as part of a collaborative team, you will respond to routine queries about Probation, handle registration of visitors, issue passes and security fobs, and observe strict confidentiality and