Admin Officer

Brook Street; Tameside; On-site; GBP 33,062,000 - 35,818,000; Full time

Job summary

Brook Street is recruiting an Admin Reception Officer in Ashton-Under-Lyne to provide frontline administrative and receptionist support within the Probation Service. You will handle visitors, calls, logging arrivals, and maintain professional, confidential records in line with policies.

The role requires calm, clear communication, and the ability to work across office services, security, and building logistics, with training provided and potential flexible hours as needed.

Qualifications

• Proven confidence with ICT-strong working knowledge across Microsoft Office applications.
• Excellent verbal and written communication skills with a professional, approachable manner.
• A steady, responsible approach to handling sensitive and confidential information.
• Strong customer-focused instincts, including professionalism on reception.
• Ability to maintain standards in busy periods, including unsocial core hours as required.

Responsibilities

• Acting as the first point of contact for visitors, telephone callers, and email enquiries; greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs, ensuring the right staff are notified at the right time
• Answering general enquiries about probation and local support services, escalating questions to the appropriate manager
• Using tact to de-escalate potentially volatile situations, recognizing safeguarding/risk concerns and taking action
• Supporting building logistics: managing mail, stationery, PPE, meeting room equipment, deliveries, and room/desk bookings
• Assisting with Health & Safety and security, including key-holder duties, fire/panic alarm testing, CCTV, evacuation support
• Providing confidential administrative support to operational teams, updating files, producing documentation, scanning/archiving data
• Supporting case administration by working with computer and manual filing systems

Skills

Microsoft Office

Verbal communication

Written communication

Confidential handling

Reception duties

Job description

Admin Reception Officer

Location: Ashton-Under-Lyne OL6-8NU

Monday-Friday 9am-5pm

Pay rate: £12.71ph

Assignmant runs until 26th Feb 2027

Summary

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

If you're calm under pressure, confident communicating with people, and you take pride in being the first point of contact, this could be the role for you. Our Client is hiring for an Admin Officer to support the Probation Service Directorate with professional reception, essential admin, and building services that keep everything running smoothly.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers, and email enquiries-greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs, ensuring the right staff are notified at the right time
• Answering general enquiries about probation and local support services, and escalating more technical questions to the appropriate manager
• Using tact and situational awareness to help de-escalate potentially volatile situations, recognising safeguarding/risk concerns and taking appropriate action
• Supporting building logistics: managing mail, ordering stationery/PPE, organising meeting room equipment, handling deliveries, and supporting room/desk/car parking bookings
• Assisting with Health & Safety and security, including key-holder duties, fire/panic alarm testing, CCTV monitoring, and supporting evacuation measures (including acting as Fire Warden/First Aider where required)
• Logging building faults and incidents, escalating maintenance/repair needs and making urgency decisions within guidelinesProviding confidential administrative support to operational teams when needed-updating files, producing documentation/correspondence, scanning/archiving sensitive data, and inputting information as required
• Supporting case administration by working with computer systems and manual filing systems in line with service policy

What you'll bring:

• Proven confidence with ICT-strong working knowledge across Microsoft Office applications
• Excellent verbal and written communication skills with a professional, approachable manner
• A steady, responsible approach to handling sensitive and confidential information
• Strong customer-focused instincts, including professionalism on reception
• An ability to maintain standards in busy periods, including unsocial core hours (evenings and/or weekends) as required
• A commitment to diversity and anti-discriminatory practice, supporting equality and valuing difference

Additional information:

• You may be expected to cover other teams/functions during absences-training will be provided
• You'll support escorting contractors/visitors in the absence of the Senior Admin Officer (where necessary)
• All candidates are subject to security and identity checks before starting. External candidates will complete a probationary period of 6 months, and internal candidates will complete probation where they've not already served within HMPPS.
• Client vetting is required which can take up to 8 weeks

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.