Read more

Brook Street; Tameside; On-site; GBP 21,000 - 26,000; Full time

Job summary

Qualifications

• Strong ICT skills with Microsoft Office suite.
• Excellent verbal and written communication.
• Ability to handle confidential information securely.

Responsibilities

• Be the first point of contact for visitors, telephone callers, and emails; log arrivals.
• Issue visitor passes and security fobs; coordinate staff notifications.
• Answer general queries about probation and local services; escalate when needed.
• Assist with Health & Safety and building logistics; support room/desk bookings.
• Log faults and incidents; escalate maintenance needs and maintain records.
• Provide confidential admin support to operational teams as required.

Skills

MS Office

Communication

Confidential handling

Job description

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

If you're calm under pressure, confident communicating with people, and you take pride in being the first point of contact, this could be the role for you. Our Client is hiring for an Admin Officer to support the Probation Service Directorate with professional reception, essential admin, and building services that keep everything running smoothly.

What you'll be doing:

• Acting as the first point of contact for visitors, telephone callers, and email enquiries-greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs, ensuring the right staff are notified at the right time
• Answering general enquiries about probation and local support services, and escalating more technical questions to the appropriate manager
• Using tact and situational awareness to help de-escalate potentially volatile situations, recognising safeguarding/risk concerns and taking appropriate action
• Supporting building logistics: managing mail, ordering stationery/PPE, organising meeting room equipment, handling deliveries, and supporting room/desk/car parking bookings
• Assisting with Health & Safety and security, including key-holder duties, fire/panic alarm testing, CCTV monitoring, and supporting evacuation measures (including acting as Fire Warden/First Aider where required)
• Logging building faults and incidents, escalating maintenance/repair needs and making urgency decisions within guidelines
• Providing confidential administrative support to operational teams when needed-updating files, producing documentation/correspondence, scanning/archiving sensitive data, and inputting information as required

What you'll bring:

• Proven confidence with ICT-strong working knowledge across Microsoft Office applications
• Excellent verbal and written communication skills with a professional, approachable manner
• A steady, responsible approach to handling sensitive and confidential information
• Strong customer-focused instincts, including professionalism on reception
• An ability to maintain standards in busy periods, including unsocial core hours (evenings and/or weekends) as required
• A commitment to diversity and anti-discriminatory practice, supporting equality and valuing difference

Additional information:

• You may be expected to cover other teams/functions during absences-training will be provided
• You'll support escorting contractors/visitors in the absence of the Senior Admin Officer (where necessary)

All candidates are subject to security and identity checks before starting. External candidates will complete a probationary period of 6 months, and internal candidates will complete probation where they've not already served within HMPPS.

Client vetting is required which can take up to 8 weeks

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.