Read more

Brook Street; Greater Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for a front-of-house and admin support role in the Probation Service Directorate in Greater Manchester. You will be the first point of contact for visitors and calls, ensuring smooth daily operations and security procedures.

Working 37 hours per week, 9:00am–5:00pm, at £12.71 per hour, you will handle visitor logging, passes, mail, stationery, and basic finance tasks while maintaining confidentiality and professionalism.

Qualifications

• A confident, professional communication style - excellent verbal and written skills.
• Proven proficiency in ICT across the Microsoft Office suite.
• Ability to observe, use tact and diplomacy, and diffuse potentially difficult situations—knowing when to elevate to the right support.
• A careful, policy-led approach to confidential and sensitive information.
• A commitment to diversity and anti-discriminatory practice, aligning with equality values.

Responsibilities

• Act as the first point of contact for visitors and inquiries, greeting people professionally and logging arrivals/departures.
• Issue visitor passes and security fobs, ensuring the right people are informed promptly.
• Handle basic inquiries and direct more technical questions to the appropriate manager.
• Support building logistics: manage mail, order stationery/PPE, bookings for meetings rooms, hot desks, car parking, events/registration.
• Assist with petty cash and travel warrant processing, including transporting items between locations.
• Support health & safety and security: act as key holder, test alarms, monitor CCTV, assist evacuation measures.
• Log building faults/incidents, escalate maintenance issues, and make urgency decisions.
• Provide confidential admin support to operational teams, including scanning/archiving and updating records.

Skills

Professional communication

Customer service

Diplomacy

Confidentiality

Tools

Microsoft Office Suite

Job description

Working Days / Hours:

37 hours Monday - Friday

Working Pattern:

9:00am - 5:00pm

Pay Rate:

£12.71 per hour

If you're at your best when you're welcoming people, keeping calm under pressure, and making sure day-to-day operations run smoothly, this is a role where you can genuinely make a difference. Our client is hiring for a reputed client in the Probation Service Directorate, providing a welcoming first point of contact and essential administrative support.

What you'll be doing:

• Acting as the first point of contact for visitors and telephone/email enquiries, greeting people professionally and logging arrivals/departures
• Issuing visitor passes and security fobs as necessary, ensuring the right people are informed promptly
• Handling basic enquiries and directing more technical questions to the appropriate manager
• Supporting building logistics: managing mail, ordering stationery/PPE, overseeing meeting room and hot desk/car parking bookings, and preparing for events/registration
• Assisting with day-to-day petty cash and travel warrant processing, including transporting items between locations
• Supporting health & safety and security: acting as key holder, operating physical security, testing alarms, monitoring CCTV, and supporting evacuation measures (including Fire Warden/First Aider duties where required)
• Logging building faults/incidents, escalating maintenance issues appropriately, and making urgency decisions within guidelines
• Providing confidential administrative support to operational teams when needed, including scanning/archiving and updating computer and manual records (some highly sensitive)

What you'll bring:

• A confident, professional communication style-excellent verbal and written skills
• Proven proficiency in ICT across the Microsoft Office suite
• The ability to observe, use tact and diplomacy, and diffuse potentially difficult situations-knowing when to elevate to the right support
• A careful, policy-led approach to confidential and sensitive information
• A commitment to diversity and anti-discriminatory practice, aligning with equality values

Additional information:

If you're successful in your application HMPPS Vetting will be required as part of the on-boarding checks with Brook Street.