Fri/Sat Operations Assistant: Resident Experience

Unite Students; Birmingham; In loco; GBP 12.000 - 21.000; Part-time

Vantaggi offerti da questo lavoro

Bonus paid twice a year

25 days annual leave plus bank holiday

Generous pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme (EAP)

One free volunteering day

Discounts on retail/hospitality

Descrizione del lavoro

Unite Group operates Unite Students and Hello Student brands and seeks an Operations Assistant for Fridays and Saturdays to welcome residents and visitors, ensuring a safe, engaging environment across our student accommodation.

You will support check-ins, viewings and events, help resolve issues, and contribute to a vibrant community. A proactive, people-focused approach and strong communication are essential.

Competenze

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy delivering great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Team player who supports colleagues as needed.

Mansioni

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Conoscenze

Customer service

Communication

Problem solving

Organised

Teamwork

Hospitality experience

Descrizione del lavoro

Unite Group operates Unite Students and Hello Student brands and seeks an Operations Assistant for Fridays and Saturdays to welcome residents and visitors, ensuring a safe, engaging environment across our student accommodation.

You will support check-ins, viewings and events, help resolve issues, and contribute to a vibrant community. A proactive, people-focused approach and strong communication are essential.