French Speaking Customer Service Advisor

Search Consultancy; Glasgow; On-site; GBP 27,000; Full time

Job summary

A leading international company is seeking a full-time French Speaking Customer Service Advisor to join their expanding team in South Lanarkshire. The role focuses on delivering exceptional customer service, managing calls and emails, and providing support with order management. Candidates must be fluent in both French and English, possess strong communication skills, and be able to build rapport with customers. This role offers a competitive salary of £27,000.

Qualifications

• Fluent in both French and English, written and verbal.
• Ability to build rapport with customers and provide exceptional service.
• Positive attitude and excellent teamwork abilities.

Responsibilities

• Take inbound calls to ensure a 5-star customer experience.
• Manage a shared email inbox and provide helpful replies.
• Communicate with customers about orders, delays, and returns.
• Process orders and provide same-day responses.
• Resolve product and technical inquiries with recommendations.
• Maintain accurate customer account records.

Skills

Fluency in French

Fluency in English

Excellent communication skills

Teamwork skills

Job description

French Speaking Customer Service Advisor
Full Time and Permanent
South Lanarkshire
£27,000

About the Role: A leading international company, is seeking a full-time French Speaking Customer Service Advisor to support the growing team. This role involves proactively managing customer's journeys, aiming to retain and expand the customer base by delivering exceptional customer service and ensuring a smooth service.

Key Responsibilities

• Taking inbound calls and ensuring each customer receives a 5-star experience.
• Working on a shared email inbox and providing supportive and helpful replies.
• Communicating with customers regarding their orders, including delays, delivery timeframes, returns, and faulty products.
• Process orders and quotes and ensuring same-day responses.
• Resolving product and technical enquiries and make appropriate product recommendations.
• Maintaining accurate and detailed customer account records.

Essential Requirements

• Fluency in French and fluency in English (both written and verbal).
• The ability to build rapport with customer and provide 5* service.
• Excellent communication, and teamwork skills with a positive attitude.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.