French Speaking Customer Service Advisor

Red Recruitment; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a French Speaking Customer Service Advisor to join their dynamic team in Bristol. This role is perfect for individuals passionate about customer service and eager to contribute to a collaborative environment. You will be instrumental in guiding customers through the claims process, ensuring their needs are met with efficiency and care. The modern office, located near Temple Meads Railway Station, offers a vibrant workspace and a supportive team culture. With opportunities for growth and a commitment to diversity and inclusion, this position is an exciting step in your career.

Benefits

Inspiring workspace

Subsidised cafeteria

Competitive salary and benefits

Supportive team culture

Secure bike & scooter storage

Showers & Drying Room

Games Room for breaks

Qualifications

• Fluency in both English and French is essential for this role.
• Experience in customer service or claims handling is preferred.

Responsibilities

• Manage claims from assessment to resolution while communicating with customers.
• Ensure compliance with FCA guidelines for treating customers fairly.

Skills

Fluent in English

Fluent in French

Customer service experience

Attention to detail

Teamwork skills

Job description

French Speaking Customer Service Advisor

Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.

The Team

Our client prides itself on its people. They understand that employees are a key resource and are committed to helping them grow, fostering a successful company environment.

Are you ready to advance your career in a role that offers opportunity, innovation, and an excellent working environment?

What They Offer

The modern office, located next to Temple Meads Railway Station, is a space where ideas thrive. Benefits include:

• Inspiring workspace near Temple Meads Station
• Subsidised cafeteria
• Competitive salary and benefits
• Supportive and inclusive team culture
• Secure bike & scooter storage
• Showers & Drying Room for cyclists or runners
• Games Room for breaks and socialising

Role Purpose:

As a Customer Service & Claims Representative, you will play a vital role in the customer journey, especially during claim processes.

You will ensure claims are processed efficiently and in compliance with FCA guidelines for Treating Customers Fairly, including assessing losses, communicating with customers, and understanding products and policies. The role involves handling customer enquiries and complaints in both French and English, and supporting team tasks in a collaborative environment.

Main Duties:

Your responsibilities include managing claims from assessment to resolution, communicating effectively with customers, and maintaining a thorough knowledge of our offerings to deliver exceptional service.

Experience in insurance or finance is a plus but not essential. We value your passion for customer service, attention to detail, and teamwork skills.

Knowledge Required:

• Fluent in English and French, both spoken and written
• Experience in customer service or claims handling
• Understanding of French cultural and working practices

Our Commitment to Diversity, Equity, and Inclusion

Our client is an equal opportunity employer that values diversity and the unique perspectives of its employees. They aim to create an inclusive, empowering workplace where everyone feels valued and heard.