Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Mobile Technical Team in Merthyr Tydfil. This part-time role offers flexibility, allowing you to schedule breaks and work occasionally from home. You will engage with customers, addressing their mobile tech queries and providing solutions to enhance their connectivity. With a supportive team culture and tailored training, this position is perfect for those who enjoy problem-solving and building relationships. Enjoy competitive pay, bonuses, and a range of benefits, including discounts on products and access to healthcare services.

Benefits

Discounts on EE & BT products

24/7 online GP service

Paid carer’s leave

Family leave with full pay

Career development support

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• No specific experience required; training provided.
• Good at building relationships and calm under pressure.

Responsibilities

• Assist customers with mobile tech-related queries.
• Help solve simple device issues and complex problems.

Skills

Problem Solving

Customer Service

Relationship Building

Job description

Customer Service Advisor - Part-Time Evenings, Merthyr Tydfil

Client: EE

Location: Merthyr Tydfil, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Type: Part-time, Permanent
• Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months, plus uncapped commission
• Hourly rate: £12.82
• Hours: 20 hours per week

Job Description

Are you someone who enjoys solving problems? Perhaps you have an interest in gaming or tinkering with technology. If so, your transferable skills could lead to success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be speaking with customers about various mobile tech-related queries. Your role may involve assisting with simple device issues or more complex problems to help customers stay connected with loved ones. Each day brings new challenges and opportunities.

No specific experience is required. If you are naturally helpful, calm, and good at building relationships, we will provide the necessary training.

This role is designed with flexibility in mind to support your personal life, including options to schedule your own breaks, bank time, and occasional home working.

Benefits

• Starting hourly rate of £12.82, plus incentives and bonuses
• Discounts on EE & BT products, saving hundreds of pounds annually
• Access to a 24/7 online GP service for you and your immediate family
• Market-leading paid carer’s leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Support for career development
• Volunteering days to give back to the community
• Optional private healthcare and dental coverage

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?