Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Mountain Ash; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Advisor in Mountain Ash. This part-time role offers flexible hours and the chance to make a real difference by helping customers with their mobile technology needs. With a supportive team culture and tailored training, you will thrive in an environment that values your contributions. Enjoy competitive pay, incentives, and a range of benefits including discounts on products, access to healthcare services, and generous family leave. If you're naturally helpful and eager to learn, this is the perfect opportunity for you!

Benefits

Huge discounts on EE & BT products

Access to online GP services

Paid carer’s leave

Family Leave

Career development support

Volunteering days

Optional Private Healthcare

Dental cover

Qualifications

• No specific experience required, just a helpful attitude.
• Ability to build relationships and solve customer issues.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for simple device issues and complex problems.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Job description

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Customer Service Advisor - Part-Time Evenings, Mountain Ash

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Client:

EE

Location:

Mountain Ash, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata, rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate: £12.82

Hour options: 20 Hours

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be speaking over the phone with customers about various mobile tech-related queries. Whether helping with simple device issues or more complex problems, your support helps keep people connected with loved ones. The role offers variety and the chance to make a real difference.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and can build relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life commitments. We offer options to schedule your own breaks, bank time, and occasional home working to help you balance work and personal life.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds annually
• Access to online GP services 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave
• Support for career development and progression
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental cover for you and your family

With a great team culture, meaningful support, and tailored training, we’re here to help you build a lasting career. What are you waiting for?