Customer Service Advisor - Part-Time Evenings

JR United Kingdom; Tredegar; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a part-time Customer Service Advisor to join their Mobile Technical Team. This role offers the chance to engage with customers, helping them resolve mobile tech issues while enjoying flexible work options. With a starting hourly rate of £12.82 and opportunities for bonuses, this position is perfect for those who enjoy problem-solving and building relationships. The company fosters a supportive culture with tailored training and career development opportunities, making it an ideal place to grow your skills and make a real difference in customers' lives.

Benefits

Huge discounts on EE & BT products

Access to an online GP 24/7

Paid carer’s leave

Family Leave benefits

Career development support

Volunteering days

Optional private healthcare

Optional dental cover

Qualifications

• No specific experience is necessary; training provided.
• Natural helpfulness and calmness are key traits.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device questions and complex issues.

Skills

Problem Solving

Customer Service

Communication

Technical Support

Education

No specific experience required

Job description

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Customer Service Advisor - Part-Time Evenings, Tredegar

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Client:

EE

Location:

Tredegar, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Part-time: Permanent

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Hourly rate: £12.82

Hour options: 20 Hours

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills for success in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be speaking over the phone with customers about various mobile tech-related queries. Whether assisting with simple device questions or more complex issues, you'll be helping customers stay connected with loved ones. The role offers variety and the chance to make a real difference.

No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

This role is designed with flexibility in mind to support your life commitments. We offer options such as scheduling your own breaks, banking time, and occasional home working to help you balance work and life.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds annually
• Access to an online GP via telephone or video 24/7 for you and your immediate family, fully funded by EE
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave
• Support to develop your career within EE
• Volunteering days to give back to your community
• Optional private healthcare and dental cover for you and your family

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?