Customer Service Advisor - Italian Speaking

Dojo; Bristol; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An innovative company is seeking passionate Customer Service Advisors in Bristol. This role involves engaging with customers through various channels, providing exceptional service, and ensuring satisfaction. Ideal candidates will be fluent in English and Italian, possess strong communication skills, and have a proactive attitude towards problem-solving. With a collaborative office culture and opportunities for growth, this position offers a dynamic work environment where your contributions will make a real impact. If you thrive in a customer-focused role and are eager to innovate, this is the perfect opportunity for you.

Benefits

Performance bonuses

Flexible remote work after 6 months

Provided equipment (laptop, headset)

Office-first culture with collaboration spaces

Qualifications

• Fluency in English and Italian is essential.
• Experience in retail or contact-center support is a plus.

Responsibilities

• Handle inbound calls and manage live chats to ensure customer satisfaction.
• Troubleshoot issues and upsell products effectively.

Skills

Fluency in English

Fluency in Italian

Strong relationship-building skills

Communication skills

Problem-solving attitude

Multitasking

Job description

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About Dojo

Founded in 2009, Dojo has over 15 years of experience in the payments industry, serving more than 140,000 customers worldwide. With a team of over 1,000 employees across the UK, Ireland, Spain, and Italy, our mission is to empower businesses to thrive in the experience economy by creating innovative tools and technology that transform transactions into meaningful relationships.

Our offerings include sophisticated EPOS payment integrations, fast transaction processing, hospitality bookings, and a consumer restaurant app.

What’s In It For You

• Salary: £27,430 base salary
• Bonus: Up to £3,000 annually in performance bonuses, paid quarterly
• Location: Bristol city center, a 5-minute walk from Temple Meads Station
• Work Model: Mostly in-office (4+ days/week), with 2 days remote flexibility after passing 6 months
• Hours: 37.5 hours/week, Monday-Friday, rotating shifts between 8am-6pm, scheduled 12 weeks in advance
• Equipment: Provided on your first day (laptop, headset, etc.)
• Start Date: Induction begins June 9th

The Role

Are you relentless, curious, and customer-obsessed? We’re seeking passionate, engaging, and ambitious Customer Service Advisors in Bristol. Our advisors are adaptable, team-spirited, and ready to assist customers wherever needed. If this describes you, let’s connect!

In this role, you will handle inbound calls, respond to emails, manage live chats, and proactively reach out to ensure customer satisfaction. You will troubleshoot issues, upsell products, and provide excellent service across all channels, always aiming for the first-time right resolution.

What You’ll Bring

• Fluency in English and Italian (written and spoken)
• Experience in retail, hospitality, or contact-center support is a plus, but customer obsession and adaptability are key
• Strong relationship-building and communication skills
• A proactive, problem-solving attitude
• Ability to multitask efficiently
• Confidence to suggest improvements and innovate

Our Culture

We value collaboration and believe our best work happens in person. Our “together days” foster communication and innovation. We operate an office-first culture, working 4+ days in the office, with spaces designed for focus, collaboration, and socializing.

Our Values

If you’re curious, relentless, and customer-obsessed, you align with our core values. We also prioritize diversity, equity, and inclusion to reflect the communities we serve and to foster innovation.

Interested? Visit dojo.careers to learn more about our benefits and culture, or follow us on LinkedIn and Instagram.