Customer Consultant - Cavendish Online

Lloyds Banking Group; Bristol; Hybrid; GBP 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Consultants to support their Cavendish Online business. This full-time role offers a hybrid working pattern, allowing you to engage with customers, understand their needs, and provide exceptional service. You'll be part of a dynamic team focused on delivering tailored financial solutions while ensuring compliance with internal and external regulations. With a commitment to diversity and inclusion, this company fosters a workplace where everyone can thrive. If you're passionate about helping others and eager to make a difference, this opportunity is perfect for you.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Experience in customer service and ability to engage with clients.
• Strong communication and organisational skills are essential.

Responsibilities

• Engage with customers to understand their needs and direct them appropriately.
• Deliver excellent customer experiences across various channels.

Skills

Interpersonal Skills

Organisational Skills

Communication Skills

Attention to Detail

Customer Service

Job description

JOB TITLE: Customer Consultant - Cavendish Online
SALARY: £29,162
LOCATION: Bristol

HOURS: Full-time – 40 hours. (Monday -Thursday 9.45am-7pm and Friday 9.45am-6pm).

WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Bristol Harbourside office. This will be agreed by your Line Manager.

About this opportunity

Do you enjoy building relationships with customers and colleagues?

Supporting our Cavendish Online business, we’re currently looking for enthusiastic and driven Customer Consultants. You’ll engage our customers, briefly understand their needs and signpost or transfer to the right person/team to meet those needs. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

This is an exciting opportunity for motivated and adaptable people to really make a difference and ensure more customers get the protection they need.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

You’ll have good interpersonal, organisational and communication skills, along with the ability to establish rapport quickly and make an excellent first impression.

You’ll support new and existing customers with their financial & service needs via a range of channels where appropriate, and deliver an excellent customer experience.

You’ll have strong attention to detail ensuring calls and information is accurately processed and that work follows relevant internal and external rules, procedures, scripts and regulatory requirements.

• Identify customer needs
• An easy and confident communicator
• A genuine desire to help our customers
• A desire to help the business meet its objectives by succeeding in your own KPI’s.
• Proactive and organised, with an ability to manage your workload
• Positively influence others by demonstrating core values and behaviours.
• Be open and receptive to feedback and improvement suggestions
• Empower others by sharing your skills and knowledge.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisationthat reflects modern society and celebrates diversity in all its forms. We’recommitted to creating a consciously inclusive workplace where ourcolleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity insenior roles, create a menopause health package, and a dedicatedWorking with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagueswith a disability (which may include long-term health and neurodivergentconditions) where it is reasonable to do so. This could include flexibilitywith regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability,you can also apply via our Disability Confident Scheme (DCS). Through theDCS, we guarantee to interview a fair and proportionate number ofapplicants with a disability, whose application meets the minimum criteriafor the advertised job role.

We also provide adjustments that are reasonable throughout therecruitment process to reduce or remove barriers for applicants with adisability, long-term health condition or neurodivergent condition. If you’dlike an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package,which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such asdiscounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parentalleave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you