Freight Forwarding Operator

Freight Personnel; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider in the UK is seeking a Freight Operations Coordinator to join their St Albans team. The ideal candidate will coordinate the movement of cargo across Europe and the UK, provide exceptional customer service, and have strong freight forwarding experience. This role offers a salary starting at £35,000, plus benefits including a pension and generous holiday allowance.

Benefits

Contributory pension

22 days holiday plus bank/public holidays

Qualifications

• Must have freight forwarding road freight experience.
• Excellent communication skills in written and verbal form.
• A professional and positive attitude is necessary.

Responsibilities

• Organise the movement of cargo across Europe and the UK.
• Provide high standards of customer service.
• Compile customs documentation to facilitate shipments.

Skills

Freight forwarding road freight experience

Excellent communication skills

Organisational skills

Job description

Our client is a well‑established Freight forwarder, a market leader in the provision of European logistics services to a large number of very substantial manufacturers, importers, and exporters both in the UK and in Europe.

We are now recruiting for Freight Operations Coordinator to join the road freight team in the St Albans office. This role is for an individual who is passionate, ambitious, intelligent and is attracted to a career in European commerce.

Main responsibilities

• Organising the movement of cargo across Europe and the UK for both groupage and full trailer loads.
• Communicating accurately in written and verbal form complex instructions to both customers and suppliers.
• Providing the highest standards of customer service.
• Planning and communicating routes to the fleet of drivers.
• Minimising 'off route' mileage to maximise operational efficiency.
• Monitoring drivers' duty and driving time to ensure compliance is correctly followed.
• Processing customer orders through use of the in‑house operating system with an emphasis on attention to detail.
• Compiling customs documentation to facilitate shipment of our client's freight into Europe.
• Building strong relationships with our clients, principally through verbal engagement.
• Quoting transport rates to customers in order to gain orders.
• Communicating with colleagues in different departments to ensure internal procedures are followed correctly.
• Allocating available resources (trucks, drivers, trailers) to meet clients' demands.

The successful candidate must have

• Freight forwarding road freight experience.
• Excellent communication skills (written & verbal).
• A professional, positive and helpful attitude.
• Commercial acumen with the ability to negotiate directly with clients and suppliers and identify and exploit opportunities to increase both turnover and, more importantly, profit.
• Presentable, energetic and enthusiastic.
• Strong organisational skills with an excellent memory.

Salary and Benefits

• £35,000 + dependent on experience plus contributory pension.
• 22 days holiday a year plus eight bank/public holidays.
• Monday to Friday 08:00 – 17:30; 1 Saturday morning every 4 weeks 08:30 – 11:00. Operating a shift system with 3 other members of staff and 1 day per week the individual will finish at 16:30.