Free People Stylist (Seasonal FTC) - Regent Street, London

Free People; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A lifestyle retail company in London is seeking a Retail Associate to create a unique customer experience. Responsibilities include exceeding customer service expectations and maintaining operational standards. Candidates should have contagious energy, strong communication skills, and must be team-oriented. Flexible hours required including nights and weekends. Competitive perks include employee discounts and wellness programs.

Benefits

Life Leave

Employee Assistance Program

Discounts on gym memberships

Private Medical Insurance

Employee discount at URBN Brands

Season ticket loan

Cycle to work scheme

Support for continued development

Qualifications

• Energy and happiness that is contagious to those around you.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Exceed customer service expectations and build genuine relationships.
• Uphold company policies and maintain operational standards.
• Facilitate the customer experience at the cash wrap.

Skills

Customer service skills

Verbal communication

Team player

Job description

Location

This position is located at 247 Regent Street, London, , WB12EN United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You'll Be Doing

• Exceed the customer’s service expectations by meeting the following responsibilities:
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also may include:

• Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You'll Need

• Energy and happiness that is contagious to your friends, family, and everyone around you
• Builds relationships naturally, embraces individuality and diversity
• Exhibits clear verbal communication skills
• Ability to thrive in a fast paced, rapidly evolving environment
• Heart and soul for the FP brand
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignement, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.