Fraud Prevention Specialist – Banking Support

Teleperformance; Airdrie; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holiday leave 28 days

Pension

Discounts & Wellbeing

Refer-A-Friend bonus

Job summary

Teleperformance in Glasgow is hiring for a Fraud Specialist on Lloyds Banking Group campaigns. The role involves handling inbound calls, identifying fraud, and guiding customers through banking services. Initial on-site training and probation are required, with a path to on-site or home working after successful probation.

The position requires a professional telephone manner, strong numeracy, and excellent English. Flexibility to work across shifts is provided within a 40-hour week.

Qualifications

• Minimum 1 year customer services experience.
• Excellent verbal communication and listening skills.
• Fluency in English essential.
• Ability to handle difficult conversations with empathy.
• Good numeracy and attention to detail.
• Able to work independently and meet targets.

Responsibilities

• Answer inbound calls to assist customers at first contact.
• Raise fraud cases for online and telephony banking.
• Explain banking processes clearly to customers.
• Investigate pending payments to identify potential fraud.
• Assist customers with transfers, direct debits and digital banking.

Skills

Customer service

English fluency

Empathy & active listening

Dealing with difficult conversations

Numeracy

Attention to detail

Decision making

Time management

Job description

Teleperformance in Glasgow is hiring for a Fraud Specialist on Lloyds Banking Group campaigns. The role involves handling inbound calls, identifying fraud, and guiding customers through banking services. Initial on-site training and probation are required, with a path to on-site or home working after successful probation.

The position requires a professional telephone manner, strong numeracy, and excellent English. Flexibility to work across shifts is provided within a 40-hour week.