Fraud Prevention Specialist - Banking Support (Hybrid)

TP; Glasgow; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Holiday Purchase Scheme

Workplace Pension

28 day annual leave

Refer-A-Friend bonus

Job summary

Teleperformance is seeking a Fraud Specialist for the Lloyds Banking Group campaign in Glasgow. You will handle inbound customer calls, raise fraud cases and guide customers through online and telephony banking security.

The role starts with full-time on-site training in Glasgow, with a path to on-site or at-home work after probation based on performance. Ideal candidates will have at least 1 year of customer service experience, fluent English, and a strong ability to educate customers about

Qualifications

• Minimum 1 year of customer services experience.
• Excellent verbal communication skills in English.
• Experience in banking/financial services is highly desired.
• Ability to educate customers on fraud prevention and protection.

Responsibilities

• Answer inbound calls with a helpful attitude at first point of contact.
• Raise scam and fraud cases for online and telephony banking across Lloyds Banking Group.
• Handle objections while reassuring customers and keeping accounts secure.
• Investigate pending payments to approve where no fraud concerns exist.
• Assist customers with transfers, direct debits and digital banking support.

Skills

Customer service

Excellent communication

Empathy

Numeracy

Problem solving

Time management

Independent worker

Decision making

Attention to detail

Ability to educate on fraud

Job description

Teleperformance is seeking a Fraud Specialist for the Lloyds Banking Group campaign in Glasgow. You will handle inbound customer calls, raise fraud cases and guide customers through online and telephony banking security.

The role starts with full-time on-site training in Glasgow, with a path to on-site or at-home work after probation based on performance. Ideal candidates will have at least 1 year of customer service experience, fluent English, and a strong ability to educate customers about