Fraud Investigator - Household Claims

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Fraud Claims Specialist to join their Home Fraud Team. You will investigate suspected fraudulent claims, work closely with operational teams, and support fraud identification processes. Ideal candidates will have a technical fraud background or strong experience in household claims. This role offers competitive pay, flexible hybrid working options, and benefits including an annual performance bonus and mental wellbeing programs.

Benefits

Competitive salary

Annual performance bonus

Financial wellbeing benefits

Mental wellbeing programs

25 days annual leave plus bank holidays

Healthcare cashback plans

Qualifications

• Possess a technical fraud background within insurance or strong experience with household/home/property claims.
• Be capable of making decisions, challenging the status quo, and engaging with a varied audience.

Responsibilities

• Conduct detailed reviews of newly identified claims of concern.
• Investigate claims suspected of fraud.
• Perform desktop investigations and formal interviews.

Skills

Investigation skills

Strong communication skills

Technical fraud background

Claims understanding

Job description

Reporting into one of our Home Fraud Team Leaders, you'll be tackling a mix of suspected fraudulent claims across contents and buildings insurance. You will work closely with our Operational Teams, Suppliers, and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be to support Hastings Direct in delivering a market-leading fraud defence for Household/Home Claims, a business area that has expanded exponentially over the past 12 months.

1. Conduct detailed reviews of newly identified claims of concern, providing guidance and feedback to the wider Claims teams.
2. Investigate claims suspected of fraud.
3. Perform desktop investigations, formal interviews, liaise with suppliers, and utilize intelligence solutions systems.
4. Support the design of relevant fraud processes.
5. Act as a technical referral point for Home Claims Handlers to support fraud identification.
6. Possess a technical fraud background within insurance or strong experience with household/home/property claims.
7. Have a strong overall claims understanding, familiar with the end-to-end claims journey.
8. Be capable of making decisions, challenging the status quo, and engaging with a varied audience using strong communication skills.

We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've invested heavily in our data and tech capabilities and foster our 4Cs culture. We are proud of our journey and believe our continued success depends on talented colleagues like you.

We provide insurance for over four million customers, and we see even bigger opportunities. If you're reading this, it means we've piqued your interest in #lifeatHD. We hope you'll join us to share in our exciting future.

Note: We are unable to offer sponsorship for this role.

Benefits:

• Competitive salary with flexible hybrid working options.
• Annual performance bonus scheme.
• Financial wellbeing benefits, including life assurance, income protection, and pension contributions.
• Mental wellbeing programs, including mental health apps, assistance programs, and support teams.
• Additional benefits: 25 days annual leave plus bank holidays, healthcare cashback plans, dental plans, discounts, social events, and more.

Join us and experience a different way of doing things through our 4Cs principles: colleagues, customers, company, and community. We focus on creating the right culture and providing the tools for success, which helps us deliver excellent outcomes for our customers and support community investment.

Hastings Group is an equal opportunities employer committed to creating an inclusive environment. We welcome applications from all qualified individuals and support reasonable adjustments during recruitment.