Fraud & Critical Issues Specialist

Ubisoft; Newcastle upon Tyne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne seeks a professional to manage crucial regulatory topics and drive improvements in player experience. Candidates should excel in complex workload management, stakeholder communication, and collaboration. Responsibilities include ensuring quality outcomes and participating in fraud prevention initiatives. Ubisoft embraces a hybrid work model and offers competitive salaries with generous benefits, including bonuses and health insurance.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Significant game discounts

Access to Ubisoft's game catalogue

25 days of holiday

Qualifications

• Ability to manage complex workload.
• Ability to communicate outcomes and insights to executives.
• Working understanding of regulatory landscape.
• Familiarity with ITIL4 practices (desirable).
• Strong organisation and delivery planning skills.

Responsibilities

• Provide exceptional quality outcomes in regulatory environments.
• Drive improvements by detecting patterns in support ecosystems.
• Serve as subject matter expert for internal teams.
• Prioritise and deliver against external deadlines.
• Collaborate on fraud and bad demand reduction initiatives.

Skills

Complex workload management

Stakeholder communication

Organisational skills

Collaboration

Passion for games and community service

Job description

A leading gaming company in Newcastle upon Tyne seeks a professional to manage crucial regulatory topics and drive improvements in player experience. Candidates should excel in complex workload management, stakeholder communication, and collaboration. Responsibilities include ensuring quality outcomes and participating in fraud prevention initiatives. Ubisoft embraces a hybrid work model and offers competitive salaries with generous benefits, including bonuses and health insurance.