Fraud Coordinator

Huntress - Leeds; Morley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment firm is seeking a Fraud Coordinator located in Morley. The role involves being the first contact for fraud-related customer concerns, requiring strong communication and decision-making skills. Offering a competitive salary of £25,500 with a bonus structure and a hybrid working model, this position also ensures career growth into fraud investigations. Candidates must be resilient and capable of handling sensitive discussions with empathy while maintaining professionalism.

Benefits

26 days holiday plus bank holidays

Double-matched pension up to 8% employer contribution

Free meals and parking

Wellbeing support

Holiday buying scheme

Employee Assistance Programme

Qualifications

• Strong customer service experience in a fast-paced environment.
• Confidence in decision-making and objection handling.
• Excellent communication skills, both calm and clear.

Responsibilities

• Be the first point of contact for customers with fraud concerns.
• Handle sensitive conversations with empathy.
• Detect and prevent fraudulent activity with industry-standard tools.

Skills

Customer service experience

Decision-making

Communication skills

Resilience under pressure

Attention to detail

Job description

Fraud Coordinator (Location: Morley, Hybrid – 2 days office / 3 days home) – Salary: £25,500 plus 7.5% service‑related bonus.

Hours: 37.5 hours a week over 5 days. Shifts can be within the below operational hours (you’ll typically work one weekend day and two late shifts per week).

Monday‑Friday: 9 am‑7 pm
Saturday: 9 am‑5 pm
Sunday: 10 am‑4 pm

Step Into the Fast‑Moving World of Fraud Prevention

As a Fraud Coordinator, you’ll be on the frontline, protecting customers and identifying fraudulent activity before it escalates. This isn’t a standard customer‑service role; you’ll need to balance empathy and support for victims of fraud with professionalism and confidence when faced with challenging conversations. Every day is different, and you’ll gain specialist skills that can open the door to a rewarding career in fraud investigations and financial crime.

What You’ll Do

• Be the first point of contact for customers experiencing fraud concerns.
• Handle sensitive conversations with empathy, while remaining alert to potential fraudsters.
• Detect and prevent fraudulent activity using industry‑standard fraud‑prevention tools.
• Keep accurate records and share insights with specialist investigation teams.
• Educate customers on fraud awareness and prevention.

What You’ll Bring

• Strong customer service experience from a busy contact centre or similar environment.
• Confidence in decision‑making and objection handling.
• Excellent communication skills – calm, clear, and professional.
• Resilience under pressure and the ability to adapt коя.
• Attention to detail and strong organisational skills.

Why This Role?

Join a fast‑paced, supportive team where no two days are the same.
Develop specialist skills in one of the fastest‑growing areas of the financial services industry.
Clear career progression into fraud investigation roles.
Ongoing training and professional development.

• £25,500 basic salary + bonus (up to 7.5% OTE)
• 26 days holiday + bank holidays (increasing with service)
• Hybrid working after training (2 days office / 3 days home)
• Double‑matched pension (up to 8% employer contribution)
• Free meals, parking, gym and wellbeing support
• Holiday buying scheme and Employee Assistance Programme

*Please note all successful applicants must be able to pass a Credit and DBS check*

Click apply today to submit your CV.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PURPLE NOTE: We can only consider applications from candidates who have the right to work in the UK.