Fraud Analyst

Allica Bank; Milton Keynes; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading financial technology firm in the UK seeks a motivated Fraud Analyst to manage fraud investigations and improve outcomes for customers. Candidates should have experience with transaction and payment fraud, excellent communication skills, and a results-oriented approach. The role includes opportunities for growth in a fast-paced environment and a commitment to flexible working arrangements. Benefits include onboarding support, health cover, and a discretionary bonus scheme.

Benefits

Flexible working arrangements

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Family friendly policies

Qualifications

• Experience in fraud investigations is essential.
• Knowledge of regulations and payment processing platforms.
• Strong customer focus and negotiation skills.

Responsibilities

• Conduct proactive reviews of fraud risks relating to Card Transactions.
• Manage a case load of Fraud Investigations.
• Recover funds through appropriate platforms.
• Support training needs and provide coaching.
• Identify new fraud trends and collaborate on prevention.

Skills

Fraud Investigation experience

Strong knowledge of transaction and payment processing

Excellent communication skills

Good negotiation skills

Organisational and time-management skills

Attention to detail

Technical skills (MS Excel, PowerPoint, etc.)

Quality relationship management skills

Job description

• Proactive review of fraud risks relating to Card Transaction and Payments Fraud.

  Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.

  Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.

  Support the VISA Dispute and Financial Reconciliation processes.

  Identify new fraud trends and collaborate on effective prevention strategies.

  Support Allica's Change programme, providing SME knowledge.

  Assist with training needs and provide coaching as appropriate.

  Communicate ongoing and new fraud risks and trends appropriately to the business.

  Adhere to and support Allica's risk management framework.

  Ensure full compliance with Allica's policies as required.

• This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Analyst, with a keen eye of detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud, this role also provides exciting opportunities to learn more about Cardholder Disputes, Transaction Processing and Payments. Fraud Investigation experience is essential.

• Strong knowledge of transaction and payment processing rules, regulations, and platforms.

• Excellent communication skills, both written and verbal.

• Enjoys a variety of different activities and comfortable switching priority as needed.

• Strong customer focus, with an emphasis on doing the right thing.

• Good negotiation skills, able to engage effectively in challenging situations and under pressure.

• Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.

• Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.

• Excellent communication and leadership skills.

• Organisational and time-management skills.

• Attention to detail.

Benefits

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Flexible Working

Don't tick every box? Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you! Flexible working We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.