Fragrance Specialist (22.5 Hours)

SPACE NK; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A beauty retailer in London seeks a Fragrance Specialist to enhance customer experience and drive fragrance sales. Ideal candidates exhibit a deep passion for fragrance, exceptional communication skills, and a results-driven mindset. Responsibilities include providing expert advice and building customer loyalty. Flexibility for evening and weekend shifts is required. Join a vibrant team dedicated to inspiring beauty enthusiasts.

Qualifications

• Must have a passion for fragrance and inspire others.
• Strong customer service orientation required.
• Results-driven with understanding of KPIs.

Responsibilities

• Deliver exceptional customer experience exceeding expectations.
• Drive fragrance sales and achieve KPIs.
• Communicate effectively with team and partners.

Skills

Deep passion for fragrance

Customer service orientation

Results-driven

Exceptional communication skills

Proactive and flexible

Integrity and honesty

Ability to inspire others

Self-motivated

Job description

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Fragrance Specialist Overview

The Fragrance Specialist’s primary responsibility is to drive sales and achieve KPIs through a customer-first approach. Acting as a brand ambassador, they specialise in fragrance, sharing their passion, enthusiasm, and product knowledge to inspire both customers and teammates.

Key Deliverables

• Uphold our Brand Vision and Mission by living the brand pillars.
• Create a visually inspiring and inviting store environment.
• Ensure full compliance with company processes and policies.

Key Responsibilities

Customer First

• Deliver an exceptional ‘customer first’ experience, exceeding expectations.
• Provide unbiased, expert advice with a focus on fragrance brands.
• Build strong connections with customers, fostering loyalty to fragrance brands.
• Go above and beyond to deliver outstanding service to fragrance shoppers.
• Work collaboratively with the team to ensure a consistent customer-first approach.

Sales and KPIs

• Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands.
• Focus on growing fragrance sales and achieving LFL growth.

Sales and KPIs

• Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands.
• Focus on growing fragrance sales and achieving LFL growth.
• Achieve the company’s N. Dulge acquisition targets.
• Follow stock handling policies to maintain accuracy and minimize loss.

Communication

• Communicate clearly and effectively with the store team.
• Confidently liaise with external business partners and store visitors.

Team Support

• Embrace teamwork, contributing to shared goals and creating an inclusive store environment.
• Share updated product knowledge by organizing and leading fragrance training sessions.

Store Operations

• Adhere to all company policies, including loss prevention practices.

Skills Required

• Deep passion and enthusiasm for fragrance, with a desire to inspire others.
• Strong customer service orientation with confidence in one-to-one consultations.
• Results-driven with a clear understanding of KPIs and store targets.
• Exceptional communication and interpersonal skills.
• Proactive, flexible, and able to adapt to changing priorities.
• Integrity, honesty, and a commitment to fostering positive working relationships.
• Embraces innovation and change.
• Self-motivated and able to work independently.
• The role will be required to work evenings and weekends where event management falls at this time.

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

Space NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.