Food Store Team Leader – Drive Service & Profitability

Marks and Spencer; Basingstoke; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead frontline teams and ensure exceptional service standards. The role involves coaching staff, driving sales and availability, and maintaining high operational standards in a competitive retail environment. Candidates must demonstrate strong leadership skills, commercial awareness, and the ability to deliver outstanding customer experiences. Join us to shape the future of food retail and be part of our transformation.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good understanding of commercial, operational, and people processes.
• Ability to plan and review across the week and month.

Responsibilities

• Lead and coach a team on the shop floor.
• Drive commercial performance and accountability.
• Create a multiskilled team and deliver operational excellence.

Skills

Leadership

Customer service

Commercial awareness

Problem solving

Communication

Operational resilience

Flexibility

Job description

A leading UK retailer is seeking a Team Manager in Food to lead frontline teams and ensure exceptional service standards. The role involves coaching staff, driving sales and availability, and maintaining high operational standards in a competitive retail environment. Candidates must demonstrate strong leadership skills, commercial awareness, and the ability to deliver outstanding customer experiences. Join us to shape the future of food retail and be part of our transformation.