Food & Beverage Operative

Doubletree by Hilton Dartford Bridge; Dartford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A premier hospitality establishment in Dartford seeks a Food & Beverage Operative to support exceptional customer service. You'll interact with guests, manage requests, and ensure satisfaction while working in diverse areas like the bar and restaurant. Join us for a dynamic role offering growth opportunities and competitive benefits, including discounted hotel stays and incentives.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted leisure facilities

Free car parking

Opportunities for personal development

Fully funded apprenticeships

Qualifications

• Passionate and willing to learn.
• Positive attitude and ability to make guests smile.
• Genuinely friendly and caring personality.
• Enjoys working as part of a team.
• Good communication and excellent grooming standards.

Responsibilities

• Support team in delivering exceptional customer service.
• Communicate with kitchen and guests for a smooth experience.
• Welcome guests in a polite and friendly manner.
• Respond promptly to customer requests and queries.
• Deal with guest complaints in a friendly and efficient manner.

Skills

Customer service skills

Good command of English

Organisational skills

Ability to multitask

Positive attitude

Job description

Job Ref : AM14855

Branch : Doubletree by Hilton Dartford Bridge

Location : Doubletree by Hilton Dartford Bridge, Dartford

Salary / Benefits : Competitive Salary

Contract type : Casual

Hours : Part Time

Hours per week : 0

Posted date : 06 / 10 / 2025

Closing date : 02 / 01 / 2026

Would you like to work for a company that gives you :

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us :

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Free Car Parking – “Hotel specific”
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good organisational / time management skills.
• Resilient, creativity, able multitask and can work under pressure
• Good command of English language to enable communication with the team
• Good communication and excellent grooming standards
• Ability to work morning, afternoon / evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Food & Beverage Assistant role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for a Food & Beverage Operative.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role :

• Food & Beverage Operative supports their team in delivering exceptional customer service
• Your working areas may vary i.e, F&B Operative may work in the : Bar, Restaurant, Breakfast, Room Service and / or Conference and Events
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
• Have a visible presence within your working area
• Ensure that all customer requests and queries are responded to promptly and effectively
• Able to learn from points of complaints to enhance future customer service
• Deal with guest complaints and reacts in a friendly and efficient manner, always ensuring guest satisfaction
• Have a good insight knowledge of hotel and the hotel’s products

Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the ‘Gateway to London.’ Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre. Travel to Central London in 17 minutes from the Ebbsfleet International rail station just five miles away.

We’ll greet you at check-in with a warm DoubleTree chocolate chip cookie. Settle into a spacious guest room with modern décor, an LCD TV, work desk and WiFi access. Deluxe rooms offer indulgent extras like a welcome plate, still and sparkling mineral water, bathrobes and slippers. Our suites provide a separate living area, coffee machine, and a later check-out time.

Enjoy international cuisine and views of the Dartford Bridge at QE2 Restaurant – perfect for celebrating special occasions or catching up on business. Our QE2 Bar has an extensive wine, beer and spirits list, and the QE2 Lounge is a great spot for specialty coffees, pastries and sandwiches. Exercise body and mind with a fully equipped fitness centre plus leisure facilities like a 15m swimming pool, spa bath, sauna and steam room.

Planning an event? Guests have a choice of eight meeting and conference rooms, all well-equipped and newly refurbished. The Queen Elizabeth Suite is particularly impressive for larger events, boasting natural light and a private bar. Ask our friendly staff about event packages and catering options.