Food & Beverage Host

The Rank Group; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality venue in Portsmouth is seeking an F&B Host to create memorable experiences for customers. The role requires a positive attitude, hospitality experience, and the ability to engage with guests while promoting services. Flexibility is key, as shifts will include weekends and bank holidays.

Qualifications

• Must be able to work shifts at any time of the day, including weekends and bank holidays.
• Fanatical about delivering unrivalled customer experience.
• Comfortable with change and ability to embrace new ways of working.

Responsibilities

• Ensure all customers have an amazing experience and can't wait to return.
• Proactively provide friendly and efficient service of food and beverages.
• Display a friendly and enthusiastic manner in all customer interactions.

Skills

Positive attitude

Experience in hospitality

Sound communication skills

Ability to collaborate

Job description

Overview

Grosvenor Casino, Portsmouth

As an F&BHost you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.

You'll be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

Responsibilities

• Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
• Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
• Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of!
• Be aware of daily / weekly targets and contribute positively towards them
• Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
• Replenish stocks so that the customer always has the opportunity to access products at all times
• Promote the use of Grosvenor Membership cards during each interaction with the guest
• Promote the Rank Omni Channel/Digital offer through positive customer interaction

Qualifications

• Positive attitude
• Experience of working successfully in a hospitality role
• (Preferred) Previous experience working in a multifaceted role
• Fanatical about delivering unrivalled customer experience
• Ability to collaborate with the wider business
• Sound communication skills
• Comfortable with change and ability to embrace new ways of working
• Must be able to work shifts at any time of the day, including weekends and bank holidays.