Food & Beverage Host

The Rank Group; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading casino operator in Birmingham is seeking a Food & Beverage Host to welcome guests and deliver excellent service. In this fast-paced role, you will create a vibrant atmosphere by greeting guests, preparing drinks, and ensuring environment cleanliness. Prior experience is advantageous but not mandatory; enthusiasm and reliability are crucial. Join a team that values performance and inclusivity.

Benefits

Hourly pay rate of £12.21

Tips: Share of uncapped tips

Premium Pay Night Allowance: £1 per hour after midnight

Paid breaks

28 days of holiday

Pension Scheme: 3% contribution

Life Insurance

Long Service Awards

Access to online learning

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Experience in food and beverage is a bonus but not essential.
• Must be ready for a fast-paced environment and team-oriented.
• Candidates should possess a friendly demeanor and strong interpersonal skills.

Responsibilities

• Welcome guests with friendly and efficient service.
• Prepare drinks and deliver meals to customers.
• Maintain a clean and inviting environment for guests.
• Assist guests in having a positive experience in a fast-paced setting.

Skills

Enthusiasm

Reliability

Customer service

Job description

Overview

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in. As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (Based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Responsibilities

As a Food & Beverage Host, you’ll be at the heart of our hospitality experience - welcoming guests with warmth, energy, and a genuine smile. You’ll play a key role in creating a vibrant and enjoyable atmosphere, ensuring every customer feels valued from the moment they arrive. You’ll be hands-on in delivering exceptional service, including:

• Greeting guests and delivering friendly, efficient service
• Preparing drinks and delivering meals
• Maintaining a clean, inviting environment
• Assisting guests to have a positive experience in a fast-paced setting

Qualifications

If you’re ready for a new challenge in a fast-paced, fun, and supportive environment - where your personality and passion for people matter most - we’d love to hear from you.

Experience in food and beverage is a bonus, but not essential. What really counts is your enthusiasm, reliability, and ability to make every guest feel special.

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.