Food & Beverage Attendant - Lounge Bar - F&B Service (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 25,000; Full time

Job summary

A renowned London hotel is seeking a passionate Food & Beverage Attendant to join their team. You will be part of a vibrant environment that values personal development and community. The role includes welcoming guests, serving food and beverages, and ensuring exceptional service standards are maintained. With a competitive salary of £24,878 plus service charge, additional perks include discounts, a pension scheme, and a supportive work culture. Join us to create memorable experiences for our guests.

Benefits

Salary + service charge

Pension contributions

50% restaurant discounts

Complimentary stays

Access to private medical insurance

Development plans and apprenticeships

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Qualifications

• Passion for delivering exceptional service.
• Commitment to maintaining high standards of food & beverage service.
• Ability to work flexible hours, including evenings.

Responsibilities

• Welcome guests with a smile and a warm greeting.
• Ensure every guest receives exceptional service.
• Assist with clearing and re-setting tables and taking orders.

Skills

Customer service

Positive energy

Team collaboration

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Food & Beverage Attendant at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Food & Beverage Attendant are:

• Salary - £24,878 + service charge
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Food & Beverage Attendant, to join our Food and Beverage department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Food & Beverage Attendant, your main duties and expectations for the role will include:

• Welcomes guests as they enter the outlets (the “arrival experience”) with a smile and a clear Good morning/evening/afternoon.
• Escorts guests to the table, presents menu, shows buffet, describes specials, and beverage list, and uses available knowledge to exceed guests’ expectations.
• Ensures every guest receives exceptional service of food & beverage according to the company policy, SOPs and AA and LQA standards from him/herself as well as other colleagues.
• Assists in opening and procedures in the outlets.
• Assists with clearing, re‑setting tables, taking orders, serving food and drinks, polishing, equipment, and maintaining the buffet, following departmental standards.
• Ability to work between 4.30 pm until 1.00 pm working hours depending on the operational demands.

You will be required to work 40 hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

All applicants must be legally eligible to work in the UK