FNOL Motor Claims Specialist - Fast-Paced & Customer Focus

NJR Recruitment Ltd; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Job summary

NJR Recruitment Ltd in Manchester City Centre is seeking an FNOL Motor Claims Handler to join a growing insurance business. You will be the first point of contact for customers reporting motor incidents and set the tone for a positive claims experience.

The role focuses on handling inbound calls, recording details, assessing liability, and liaising with insurers and third parties to ensure a smooth claims process.

Qualifications

• Previous FNOL or motor claims experience is essential.
• Strong communication skills and the ability to build rapport quickly.
• Excellent attention to detail and confident decision-making.
• Organised, proactive, and comfortable working in a fast-paced environment.
• A positive and friendly, team-oriented approach.

Responsibilities

• Handling inbound calls and taking details of new motor claims.
• Providing a calm, reassuring service to customers during a stressful time.
• Accurately recording information and setting up claims on the internal system.
• Assessing liability and providing guidance on next steps.
• Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Skills

FNOL experience

Motor claims

Communication

Attention to detail

Team player

Job description

NJR Recruitment Ltd in Manchester City Centre is seeking an FNOL Motor Claims Handler to join a growing insurance business. You will be the first point of contact for customers reporting motor incidents and set the tone for a positive claims experience.

The role focuses on handling inbound calls, recording details, assessing liability, and liaising with insurers and third parties to ensure a smooth claims process.