FNOL Claims Handler

MPJ Recruitment Ltd; Lancashire; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Fully paid training

Excellent progression opportunities

Salary reviews

Company pension scheme

Company social events

Job summary

MPJ Recruitment Ltd is seeking a FNOL Claims Handler for our Motor Division in Manchester. Monday–Friday, 8:30am–5:00pm, office-based role with a salary of £26,000–£28,000 DOE.

You will provide first-class customer service and proactively manage claims to conclusion, acting as a key contact for client and customer queries. The role requires knowledge of motor claims, strong communication, IT literacy, and the ability to work under pressure while meeting service standards.

Qualifications

• Minimum 12 months FNOL claims experience.
• Strong motor claims knowledge and principles.
• Excellent communication skills, both oral and written.
• Good IT literacy and standard software skills.
• Ability to work accurately under pressure and meet deadlines.

Responsibilities

• Provide first-class customer service to customers, clients and colleagues.
• Proactively manage claims to conclusion while meeting service levels.
• Act as a point of contact for client/customer queries and resolve issues.
• Communicate effectively with relevant parties to expedite claims.
• Collaborate with team members and managers to maintain high service standards.

Skills

Motor claims knowledge

Communication skills

IT literacy

Integrity

Teamwork / independent work

Under pressure / deadlines

FNOL experience

Education

Degree in a related field

Tools

IT systems

Job description

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience?

Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

• Excellent degree of knowledge of motor related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum 12 months FNOL Claims experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To be accountable for the satisfactory resolution of any issues

Benefits:

• 33 days holiday
• Fully paid training
• Excellent progression opportunities
• Salary reviews
• Company pension scheme
• Company social events

Interested to know more?