FNOL Motor Claims Handler

MPJ Recruitment Ltd; Wilmslow; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Office-based role in Wilmslow

22 days annual leave + Bank Holidays

One Saturday every six weeks, paid at

Overtime paid at 1.5x

Company pension

Ongoing training and development

Friendly team environment

Career progression opportunities

Job summary

MPJ Recruitment Ltd is recruiting on behalf of a well-established business in the motor claims sector for an experienced FNOL Claims Handler based in Wilmslow.

You will be the first point of contact for customers after a motor incident, gather key information, provide guidance and progress claims through to resolution while delivering an excellent customer experience. This role suits someone with claims, insurance or customer service experience.

Qualifications

• Previous FNOL, motor claims or insurance experience would be advantageous.
• Strong telephone and customer service skills.
• Excellent attention to detail and the ability to manage workloads.
• Positive and professional approach to customer service.

Responsibilities

• Taking incoming claims and accurately recording incident details.
• Handling FNOL calls and managing claims from notification to next stages.
• Liaising with customers, insurers, repairers and third-party representatives.
• Updating internal systems with accurate claim information.
• Delivering clear, professional communication throughout the customer journey.

Skills

Phone skills

Customer service

Attention to detail

Communication

Organisation

Positive attitude

Job description

FNOL Motor Claims Handler

Wilmslow

£24,500 - £27,000 DOE

Monday-Friday 9am-5pm

MPJ Recruitment are proud to be recruiting on behalf of a well-established and growing business within the motor claims sector for an experienced FNOL Claims Handler.

This is an excellent opportunity for someone with claims, insurance or customer service experience who enjoys helping customers and managing claims from first notification through to resolution.

The Role

As an FNOL Claims Handler, you will be the first point of contact for customers following a motor incident. You will gather key information, provide support and guidance, and ensure claims are progressed efficiently while delivering an excellent customer experience.

Key responsibilities include:

• Taking incoming claims and accurately recording incident details.
• Handling First Notification of Loss (FNOL) calls.
• Managing claims from initial notification through to the next stage of the process.
• Liaising with customers, insurers, repairers and third-party representatives.
• Updating internal systems with accurate claim information.
• Providing clear and professional communication throughout the customer journey.
• Ensuring all regulatory and company procedures are followed.
• Delivering outstanding customer service at every stage of the claim.

What We're Looking For

• Previous FNOL, motor claims or insurance experience would be advantageous.
• Strong telephone and customer service skills.
• Excellent attention to detail.
• Ability to manage workloads in a fast-paced environment.
• Strong communication and organisational skills.
• A positive and professional approach to customer service.

Package

• Salary up to £27,000 depending on experience.
• Monday to Friday, 9:00am to 5:00pm.
• Office-based role in Wilmslow.
• 22 days annual leave plus Bank Holidays.
• One Saturday every six weeks, paid at 1.5x your normal rate.
• Overtime available at 1.5x your normal rate.
• Company pension.
• Ongoing training and development.
• Supportive and friendly team environment.
• Genuine opportunities for career progression.