Motor FNOL Claims Handler – Progression, Manchester

MPJ Recruitment Ltd; Lancashire; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Fully paid training

Excellent progression opportunities

Salary reviews

Company pension scheme

Company social events

Job summary

MPJ Recruitment Ltd is seeking a FNOL Claims Handler for our Motor Division in Manchester. Monday–Friday, 8:30am–5:00pm, office-based role with a salary of £26,000–£28,000 DOE.

You will provide first-class customer service and proactively manage claims to conclusion, acting as a key contact for client and customer queries. The role requires knowledge of motor claims, strong communication, IT literacy, and the ability to work under pressure while meeting service standards.

Qualifications

• Minimum 12 months FNOL claims experience.
• Strong motor claims knowledge and principles.
• Excellent communication skills, both oral and written.
• Good IT literacy and standard software skills.
• Ability to work accurately under pressure and meet deadlines.

Responsibilities

• Provide first-class customer service to customers, clients and colleagues.
• Proactively manage claims to conclusion while meeting service levels.
• Act as a point of contact for client/customer queries and resolve issues.
• Communicate effectively with relevant parties to expedite claims.
• Collaborate with team members and managers to maintain high service standards.

Skills

Motor claims knowledge

Communication skills

IT literacy

Integrity

Teamwork / independent work

Under pressure / deadlines

FNOL experience

Education

Degree in a related field

Tools

IT systems

Job description

MPJ Recruitment Ltd is seeking a FNOL Claims Handler for our Motor Division in Manchester. Monday–Friday, 8:30am–5:00pm, office-based role with a salary of £26,000–£28,000 DOE.

You will provide first-class customer service and proactively manage claims to conclusion, acting as a key contact for client and customer queries. The role requires knowledge of motor claims, strong communication, IT literacy, and the ability to work under pressure while meeting service standards.