FNOL Claims Handler

Confidential; Manchester, Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Confidential in Manchester City Centre is seeking an experienced FNOL Motor Claims Handler to join its expanding claims team. You will be the first point of contact for customers reporting motor incidents, helping to shape a positive claims experience from the outset.

The role involves handling inbound calls, recording details, setting up claims, assessing liability, and liaising with third parties to keep the process moving.

Qualifications

• Previous FNOL or motor claims experience is essential.
• Strong communication skills and the ability to build rapport quickly.
• Excellent attention to detail and confident decision-making.
• Organised, proactive, and comfortable working in a fast-paced environment.
• A positive and friendly, team-oriented approach.

Responsibilities

• Handling inbound calls and taking details of new motor claims.
• Providing a calm, reassuring service to customers during a stressful time.
• Accurately recording information and setting up claims on the internal system.
• Assessing liability and providing guidance on next steps.
• Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Skills

FNOL/motor claims experience

Communication skills

Attention to detail

Organised and proactive

Team-oriented

Job description

Are you experienced in First Notification of Loss Motor Claims and ready to take the next step in your claims career?

We're working with a growing insurance business based in Manchester City Centre that's looking to strengthen its claims team with the addition of a confident and customer-focused FNOL Motor Claims Handler. This is a great opportunity to join a business that values its people and offers long-term progression.

As an FNOL Motor Claims Handler, you'll be the first point of contact for customers reporting a motor incident, setting the tone for a positive claims experience from the outset.

The FNOL Motor Claims Handler role:

• - Handling inbound calls and taking details of new motor claims.
• - Providing a calm, reassuring service to customers during a stressful time.
• - Accurately recording information and setting up claims on the internal system.
• - Assessing liability and providing guidance on next steps.
• - Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Our ideal FNOL Motor Claims Handler:

• - Previous FNOL or motor claims experience is essential.
• - Strong communication skills and the ability to build rapport quickly.
• - Excellent attention to detail and confident decision-making.
• - Organised, proactive, and comfortable working in a fast-paced environment.
• - A positive and friendly, team-oriented approach.

NJR17122.