Motor Claims FNOL Specialist | Calm, Trusted First Contact

Confidential; Manchester, Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Confidential in Manchester City Centre is seeking an experienced FNOL Motor Claims Handler to join its expanding claims team. You will be the first point of contact for customers reporting motor incidents, helping to shape a positive claims experience from the outset.

The role involves handling inbound calls, recording details, setting up claims, assessing liability, and liaising with third parties to keep the process moving.

Qualifications

• Previous FNOL or motor claims experience is essential.
• Strong communication skills and the ability to build rapport quickly.
• Excellent attention to detail and confident decision-making.
• Organised, proactive, and comfortable working in a fast-paced environment.
• A positive and friendly, team-oriented approach.

Responsibilities

• Handling inbound calls and taking details of new motor claims.
• Providing a calm, reassuring service to customers during a stressful time.
• Accurately recording information and setting up claims on the internal system.
• Assessing liability and providing guidance on next steps.
• Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Skills

FNOL/motor claims experience

Communication skills

Attention to detail

Organised and proactive

Team-oriented

Job description

Confidential in Manchester City Centre is seeking an experienced FNOL Motor Claims Handler to join its expanding claims team. You will be the first point of contact for customers reporting motor incidents, helping to shape a positive claims experience from the outset.

The role involves handling inbound calls, recording details, setting up claims, assessing liability, and liaising with third parties to keep the process moving.