FNOL Claims Handler

NJR Recruitment Ltd; Lancashire; On-site; GBP 21,000 - 27,000; Full time

Job summary

NJR Recruitment Ltd in Manchester City Centre is seeking an FNOL Motor Claims Handler to join a growing insurance business. You will be the first point of contact for customers reporting motor incidents and set the tone for a positive claims experience.

The role focuses on handling inbound calls, recording details, assessing liability, and liaising with insurers and third parties to ensure a smooth claims process.

Qualifications

• Previous FNOL or motor claims experience is essential.
• Strong communication skills and the ability to build rapport quickly.
• Excellent attention to detail and confident decision-making.
• Organised, proactive, and comfortable working in a fast-paced environment.
• A positive and friendly, team-oriented approach.

Responsibilities

• Handling inbound calls and taking details of new motor claims.
• Providing a calm, reassuring service to customers during a stressful time.
• Accurately recording information and setting up claims on the internal system.
• Assessing liability and providing guidance on next steps.
• Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Skills

FNOL experience

Motor claims

Communication

Attention to detail

Team player

Job description

Are you experienced in First Notification of Loss Motor Claims and ready to take the next step in your claims career?

We're working with a growing insurance business based in Manchester City Centre that's looking to strengthen its claims team with the addition of a confident and customer-focused FNOL Motor Claims Handler. This is a great opportunity to join a business that values its people and offers long-term progression.

As an FNOL Motor Claims Handler, you'll be the first point of contact for customers reporting a motor incident, setting the tone for a positive claims experience from the outset.

The FNOL Motor Claims Handler role:

• Handling inbound calls and taking details of new motor claims.
• Providing a calm, reassuring service to customers during a stressful time.
• Accurately recording information and setting up claims on the internal system.
• Assessing liability and providing guidance on next steps.
• Liaising with third parties, insurers, and other departments to ensure a smooth claims process.

Our ideal FNOL Motor Claims Handler:

• Previous FNOL or motor claims experience is essential.
• Strong communication skills and the ability to build rapport quickly.
• Excellent attention to detail and confident decision-making.
• Organised, proactive, and comfortable working in a fast-paced environment.
• A positive and friendly, team-oriented approach.

NJR17122.