FNOL Claims Handler

MPJ Recruitment Ltd; Manchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Fully paid training

Excellent progression opportunities

Salary reviews

Company pension scheme

Company social events

Job summary

MPJ Recruitment Ltd in Manchester is seeking a FNOL Claims Handler with motor claims experience to join our Motor Division. The role is office based, Monday to Friday, 8:30am to 5:00pm, and involves delivering first class customer service while proactively managing claims to conclusion.

You will be the main point of contact for client and customer queries, ensuring service levels are met and striving for timely, satisfactory resolutions.

Qualifications

• Minimum 12 months FNOL Claims experience.
• Excellent knowledge of motor related claims and principles.
• Strong written and verbal communication skills.
• Good IT competency and literacy.
• Demonstrates integrity and professionalism.
• Ability to work both in a team and independently.

Responsibilities

• Demonstrate high technical quality and service delivery.
• Provide exceptional customer service at all times.
• Collaborate with team members and managers to maintain service standards.
• Communicate proactively with clients and customers to prioritise claims.
• Ensure claims are managed to the highest standard.
• Own issues through to satisfactory resolution.

Skills

Motor claims knowledge

Excellent communication

IT literacy

Integrity

Teamwork

Pressure management

FNOL experience

Job description

FNOL Claims Handler

Monday-Friday 8:30am-5:00pm

Manchester (office based)

Salary £26,000-£28,000 DOE

Do you have motor claims experience?

Would you like to join a growing business with excellent progression opportunities?

We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.

Key Skills:

• Excellent degree of knowledge of motor related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Minimum 12 months FNOL Claims experience

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To be accountable for the satisfactory resolution of any issues

Benefits:

• 33 days holiday
• Fully paid training
• Excellent progression opportunities
• Salary reviews
• Company pension scheme
• Company social events

Interested to know more?