FM Account Manager -Hard Services

Manchester Arndale; Brighton; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK is looking for an Account Manager to oversee operational and budgetary responsibilities for a £17m+ contract. The role involves managing customer relationships, leading delivery teams, and ensuring compliance with engineering standards. The ideal candidate will have experience in hard services and facilities management, along with strong commercial acumen. This position offers opportunities for professional development in a dynamic environment.

Qualifications

• Experience in Hard Services/Facilities Management.
• Strong understanding of critical environment infrastructure.
• Demonstrable track record with public sector clients.

Responsibilities

• Manage operational and budgetary aspects of contracts.
• Lead and inspire contract delivery teams.
• Deliver contracts adhering to technical engineering standards.

Skills

Leadership

Contract management

Customer relationship management

Commercial acumen

Time management

Education

Degree level or extensive experience

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Role Overview

TheAccount Managerwill have operational and budgetary responsibility for all aspects of contract management and customer relationship, leading and inspiring a contract delivery team in delivering fully encompassed,£17m+ annual revenue,hard servicesengineering contract across Scotland, for a large public sector organisation.OCSis currently recruiting for aHard FM ServicesAccount Managerto join our passionate and driven team, based inAberdeen, Dundee,Edinburghor Glasgow.

Key Responsibilities

• Operational and budgetary responsibility for all aspects of contract management and customerrelationship, leading and inspiring a contract delivery team in delivering fully encompassed hard service engineering contracts.
• Provide leadership, inspiration, and control in each aspect of contract delivery.
• Have budgetaryaccountabilityforallocatedcontracts.
• Deliver a contract built on leading-edge technical engineering standards,solutionsand technology.
• Deliver a contract that achieves 100% statutory compliance, KPI adherence, and critical engineering asset framework to protect and enhance customer assets.Including core M&E PPM Services, L8, Fire Risk Assessments, building fabric inspections, landscaping, pestcontroland winter gritting services.
• Ownership of customer relationships, delivering exceptional customer experience, truepartnershipand collaboration.
• Maximise the potential ofOCS, leveragerelationshipsand implement solutions that drive productivity and service enhancements.
• Establish contract performance management procedures including targets and reporting mechanisms.
• Provide leadership, inspiration, and control in each aspect of contract delivery acrossa large estate portfolionationally.
• Ensure that the contract teamareprovided with the necessary levels of support from the widerOCSteam.
• Asset management execution and strategic thinking to generate cost saving efficiencies through lifecycle replacements, product specifications and energy saving initiatives.
• Management of7direct reports (staff) and 55 indirect reports (engineers

Essential

• Applicant must have the right to work in the UK
• Experience of working in a similar role for a Hard Services / Facilities Management service provider.
• Qualified to degree level or have extensive experience at Senior Management level running hard services and/or facilities management contracts.
• Strong understanding and demonstration of understanding of critical environment infrastructure, capital projectdeliveryand energy management services.
• Strong commercial and financial acumen including the application of NEC4 contracts.
• Demonstrabletrack recordof successfully working with public sector clients.
• A decisive individual with the ability to work well under pressure.
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team.
• Self-motivated and enthusiastic, withgood timemanagement and leadership skills.
• A creative thinker, with the ability to develop a solution as well as analyse the problem

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.