Flow Facilitator

Frimley Health NHS Foundation Trust; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Bracknell is seeking an experienced Flow Facilitator to support patient flow and discharge planning. You will work closely with the multidisciplinary team to ensure efficient discharges and maintain essential administrative processes. The ideal candidate will have strong interpersonal skills and relevant experience in a health or social care setting. This role offers opportunities for professional development and a flexible work environment.

Benefits

Professional development opportunities

Flexible working arrangements

Commitment to workplace inclusivity

Qualifications

• Experience as a discharge coordinator or ward clerk.
• Recent experience working in a health or social care setting.
• Ability to demonstrate a clear understanding of differing needs of service users.

Responsibilities

• Support patients through their admission and discharge journey.
• Work closely with the multidisciplinary team for discharge planning.
• Liaise with social services and external agencies.

Skills

Interpersonal skills

Experience with health and social care IT systems

Conflict resolution

Education

Good general education minimum to GCSE level

Tools

EPIC

Job description

Job Overview

We are seeking a highly motivated, proactive, and dynamic individual to join our team as a Flow Facilitator at Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day‑to‑day running of the unit.

The Flow Facilitator will contribute significantly to reducing patients’ length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.

Main duties of the job

• Support patients through their admission and discharge journey, ensuring a seamless, well‑coordinated experience.
• Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.
• Provide guidance and support to patients’ families, helping them understand the discharge process and assisting where additional support is required.
• Liaise with social services, therapy teams, and external agencies, ensuring patients receive appropriate support—whether funded or self‑funded.
• Take responsibility for day‑to‑day administrative tasks within the unit, helping maintain an organised and effective working environment.
• Identify delays in patient flow, elevate concerns appropriately, and help implement solutions to facilitate smoother, faster discharges.
• Uphold excellent documentation, communication, and coordination to ensure accurate records and high‑quality, patient‑focused service delivery.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first‑class development opportunities for all staff and have a wide range of professional, management, and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours; we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

Please see the attached job description and person specification for more information.

Person specification

Qualifications

• Good general education minimum to GCSE level.

Experience

Essential criteria

• Experience as a discharge coordinator or a ward clerk.
• Recent experience of working in a health or social care setting.
• Experience of working with service users with a wide range of disabilities and clinical conditions.

Desirable criteria

• Experience of using EPIC.
• Experience of completing care plans.
• Experience of working with service users with life‑limiting conditions towards the end of their life.
• Experience of teaching/training.
• Experience of completing risk assessments.

Skills & Knowledge

Essential criteria

• Experience of health and/or social care IT systems.
• Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings.
• Knowledge and understanding of completing priorities.
• Experience completing patient related documentation.
• Ability to demonstrate a clear understanding of differing needs of service users with different disabilities and clinical conditions.
• Experience of resolving conflict effectively.

Desirable criteria

• Experience of doing presentations.
• Knowledge of recent health and social care legislation and policy.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand‑new £100 million state‑of‑the‑art Heatherwood Hospital, a £49 million Emergency Assessment Centre at Wexham Park, and a £10 million upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future‑proofed, featuring on‑site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to help us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.

Apply online now