Florist

Lush Ltd.; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading floral retailer is seeking a temporary florist to join their team over the seasonal period. You will provide excellent customer service and create bespoke bouquets, ensuring customers leave with a positive impression. Ideal candidates should have experience with flowers and customer service. Additional benefits include discounts on products and flexible working options.

Benefits

Holiday allowance

50% discount on products

Profit-based bonus

Pension scheme

Flexible working

Qualifications

• Experience of working with flowers and understanding of different flowers and their care needs.
• Strong customer experience skills and commitment to delivering exceptional service.
• Ability to build attractive and creative bouquets of all sizes.

Responsibilities

• Provide excellent customer service to all customers, aiming to make them feel like VIPs.
• Create, build and wrap bespoke and handmade bouquets.
• Manage high volumes of customers during peak trading times.

Skills

Customer service

Bouquet building

Flower care knowledge

Job description

Overview

OctoberEnd Date: The florist position will be a temporary role over the seasonal period until the end of December 2025. Availability Required: Our ideal candidate would have availability to work on two days during the week as well as Saturday and Sunday, but you would only work Saturday or Sunday.

Role Details

Location: Covent Garden
Department: Retail
Employment Type: Flexible
Compensation: £13.85 / hour

Responsibilities

• Provide excellent customer service to all customers, aiming to make them feel like VIPs and ensuring they leave with a positive impression.
• Create, build and wrap bespoke and handmade bouquets; bring creativity into bouquet building.
• Collaborate with customers to develop bespoke bouquets, sometimes under time pressure.
• Keep flower displays fresh, healthy and attractive; rotate stock according to shelf life.
• Manage high volumes of customers during peak trading times.
• Process and manage flower deliveries and understand flower conditioning needs.
• Maintain a clean and tidy flowers area; support the head florist with workshops and wider shop floor needs.
• Greet customers warmly and direct them to appropriate areas to facilitate a smooth customer journey.
• Recognise and respond to customer interest in flowers; experience of wreath building is preferred.
• Experience with dried flowers/dried products; experience with flower crown making and hair braiding is desirable.

Qualifications, Skills & Expertise

• Experience of working with flowers and understanding of different flowers and their care needs.
• Ability to build attractive and creative bouquets of all sizes; capable of preparing pre-made bouquets for display.
• Ability to recognise when flowers are past freshness and rotate stock; able to prepare flowers for drying.
• Strong customer experience skills and commitment to delivering exceptional service; ability to foster a positive store environment.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care

Application Details

Application Deadline: 22 September 2025

Notes: All information is provided by the employer; statements reflect the role and its requirements. Diversity matters; information on data processing and rights is included as applicable to the employer.