Floor Manager (Commercial Coach)

NIKE, Inc.; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sportswear company is seeking a Floor Manager for their Bournemouth location. The role involves delivering exceptional service, managing daily operations, and leading a motivated team. The ideal candidate has experience in retail management and is flexible with scheduling. This position offers a strong compensation package, performance bonuses, and a supportive atmosphere that values diversity and inclusion.

Benefits

Competitive compensation package

Quarterly performance bonuses

Employee discounts

NIKE outfit provided

Qualifications

• Advanced exposure to retail and people management.
• Proven ability to lead a shop floor creating a unique customer experience.
• Availability to work flexible retail hours including evenings and weekends.

Responsibilities

• Lead a team for efficient product receiving and inventory accuracy.
• Implement and maintain positive NIKE culture on the sales floor.
• Use data to provide insights for continuous improvement.

Skills

Retail management

Customer service

Team leadership

Conflict resolution

Job description

Overview

Join the NIKE, Inc. team! As a Floor Manager (Commercial Coach) at Nike Bournemouth Castlepoint, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Responsibilities

• Lead a team to deliver efficient receiving of product and inventory accuracy to visual presentation standards.
• Ensure smooth inventory processes so the sales floor is always full, presentable, and aligned with brand standards.
• Collaborate with department leads who oversee product receiving and visual presentation; you are responsible for the overall product journey in-store.
• Lead monthly initiative launches.
• Use reporting tools to inform commercial decisions.
• Achieve accurate inventory to fulfill digital orders and ensure the team delivers the highest quality athlete experience (Purpose).
• Lead team engagement on NIKE Community Ambassador activities.
• Partner with senior store leadership to oversee hiring processes including onboarding.
• Responsible for store scheduling.
• Collaborate with the store team to implement and maintain a positive NIKE culture; lead by example and bring the consumer journey to life on the sales floor.
• Ensure the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
• Complete specific training and share completion with athlete services.
• Use data and analytics to provide insights and partner with senior store leadership to achieve continuous improvement.

Qualifications & Experience

• Advanced exposure to retail and people management with proven ability to lead a shop floor that creates a unique customer experience.
• Experience impacting business results/critical metrics, including budgeting, planning, high level customer service, sales, and people leadership.
• Ability to identify core areas of training and conduct in-person learning activities while tracking progress of a cohort.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling.
• Availability: Flexible with scheduling and able to work retail hours which may include day, evening, weekends, and/or holidays, based on department and store needs.

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor