Floor Manager, Brighton

COS; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fashion retailer in the UK seeks a Floor Manager in Brighton to create exceptional customer experiences. Utilizing strong leadership skills, you will lead a dedicated team, ensuring operational excellence while maintaining brand standards. Responsibilities include overseeing daily operations, analyzing sales data, and nurturing talent. This full-time position offers various employee benefits, including a staff discount and inclusion in an incentive program.

Benefits

25% staff discount across all H&M Group brands

Participation in H&M Incentive Program

Qualifications

• Genuine enjoyment in engaging with customers.
• Interest in COS products and sharing enthusiasm.
• Open to feedback and personal development opportunities.
• Clear and empathetic communication skills.
• Ability to motivate teams in fast-paced environments.
• Experience in coaching and supporting team growth.
• Understanding of retail KPIs to drive performance.
• Response to customer feedback and operational updates.
• Maintaining high standards in store presentation.
• Willingness to work varied hours including weekends.
• Proficiency in English.

Responsibilities

• Deliver high level of customer service through expert styling.
• Collaborate with Store Manager to analyze sales data.
• Lead and motivate Sales Advisors to achieve standards.
• Support recruitment and training for new team members.
• Identify and nurture future talent.
• Oversee daily store operations with brand alignment.
• Act as a brand ambassador for customer experience.
• Step in for Store Manager when needed.

Skills

Customer-Focused

Product Passion

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

Job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As a Floor Manager, you will be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store when required, ensuring continuity in leadership and performance

Qualifications

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
• Adaptability & Flexibility: Embraced change and responded quickly to customer feedback, stock levels, and operational updates.
• Operational Excellence: Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales.
• Flexible & Reliable: Comfortable working varied hours, including evenings, weekends, and holidays.
• English language skills

Additional Information

This is a full-time position with a contract of 39 hours a week in our COS store in Brighton store. Apply by uploading your CV in English as soon as possible.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.