Floor Manager

B&M Retail; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retailer is seeking a Floor Manager for their store in Cheltenham. The role involves leading a team to deliver excellent customer service and ensuring store standards. Ideal candidates will have experience in team management within a fast-paced environment. The position includes opportunities for career progression and offers benefits such as job stability, on-the-job training, and employee discounts.

Benefits

10% store discount

Access to colleague benefits portal

Wellbeing support

Qualifications

• Experience managing a team in a retail or hospitality environment is essential.
• Ability to motivate and lead others effectively.
• Strong verbal and written communication skills.

Responsibilities

• Support Store Management and lead the store team.
• Ensure high levels of customer satisfaction and store standards.
• Manage team efficiency and motivate colleagues.

Skills

Team Management

Customer Service

Leadership

Communication

Organizational Skills

Job description

Overview

Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service? We are recruiting for a Floor Manager to join our store team in Kingsditch Retail Park, Cheltenham. This is a full time role and being flexible with your working pattern will be essential.

As a Floor Manager, you will support the Store Management team in the running of the store by leading and inspiring your team to deliver the best store standards for our customers. You will also:

• Ensure high levels of customer satisfaction through the delivery of excellent customer service and store standards
• Support the management of your team and motivate colleagues to increase sales and ensure efficiency
• Provide colleagues in the team with the appropriate skills, knowledge and training
• Operate and deliver processes that ensure the store meets all legal requirements
• Have a strong knowledge and ability to deliver KPI's

This role offers fantastic development opportunities, with a clear progression pathway up to Deputy Store Manager and beyond. If you're looking to progress in your career, this could be the perfect opportunity for you!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! It is essential that applicants have the following:

• Experience of managing a small to medium sized team, in a fast paced retail or hospitality environment
• The ability to think on your feet and motivate others
• Effective communication skills
• Strong leadership and organisation skills
• A flexible approach and a 'can do' attitude

Why B&M?

B&M aren't just any retailer. We're one of the fastest growing in the UK, with over 750 stores and an exciting plan for more new openings this year! Joining B&M means you can be part of an amazing journey. Our growth is huge and is showing no signs of slowing down… there's never been a better time to join the team!

What We Offer

• Job stability and a clear path for your career progression and internal development
• Amazing on the job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
• Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
• Wellbeing support & guidance through our Employee Assistance Programme
• A stable & permanent 40 hour contract