Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch Co.; Braehead; Presencial; GBP 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement Opportunities

Associate Assistance Program

Brand Affiliate Opportunities

Training and Development

Global Team Culture

Descripción de la vacante

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a top‑notch customer experience. You will contribute to daily sales and lead the team on the shop floor.

The role emphasizes leadership, product knowledge, and a store‑level focus on visual standards, omni‑channel fulfillment, and customer engagement. Weekend availability is required, with a dynamic schedule during peak times.

Formación

• High School diploma or GED preferred.
• At least 1 year of retail experience preferred.
• No supervisory/management experience required.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsabilidades

• Open and close routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Conocimientos

Customer focus

Interpersonal skills

Communication skills

Energetic & assertive

Educación

High School Diploma/GED

Descripción del empleo

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a top‑notch customer experience. You will contribute to daily sales and lead the team on the shop floor.

The role emphasizes leadership, product knowledge, and a store‑level focus on visual standards, omni‑channel fulfillment, and customer engagement. Weekend availability is required, with a dynamic schedule during peak times.