Floor Lead: Customer Experience & Sales Coach

AFH STORES UK LIMITED; Coatbridge; On-site; GBP 9,169,000 - 13,754,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure top-tier customer experience and daily sales performance.

You will manage opening/closing routines, operate the POS, fulfill omni-channel orders, and uphold visual standards on the store floor. The role emphasizes strong communication, a customer-first mindset, and adaptability in a fast-paced retail environment.

Qualifications

• Strong customer service mindset and retail experience preferred.
• Excellent communication and interpersonal skills.
• Knowledge of current fashion trends and in-store merchandising.

Responsibilities

• Lead on the floor as Floor Supervisor to guide Brand Reps and Stock Associates.
• Open and close store routines and operate POS systems.
• Fulfill omni-channel orders and maintain visual displays.
• Drive sales through product knowledge and brand awareness.
• Protect assets and conduct inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication

Fashion trend awareness

Energetic and assertive

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure top-tier customer experience and daily sales performance.

You will manage opening/closing routines, operate the POS, fulfill omni-channel orders, and uphold visual standards on the store floor. The role emphasizes strong communication, a customer-first mindset, and adaptability in a fast-paced retail environment.