Floor Lead: Elevate Customer Experience & Sales

ABERCROMBIE AND FITCH; Gloucester; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Career Advancement

Job summary

Abercrombie & Fitch Co. seeks a Key Lead to guide Brand Reps and Stock Associates, ensuring a quality in-store experience and smooth store operations. You will lead on the floor to drive sales and customer satisfaction, acting as a bridge between brand standards and daily execution.

The role requires open/close routines, POS proficiency, omni-channel support, and visual merchandising. A customer-focused, energetic, adaptable approach is essential.

Qualifications

• High School Diploma or GED preferred.
• Retail experience of 1 year+ preferred.
• No supervisory/ management experience required.

Responsibilities

• Open and close routines.
• Operate Register/POS systems.
• Fulfill OMNI Channel Orders.
• Drive sales through product knowledge and brand awareness.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets and perform inventory control.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic

Adaptability

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. seeks a Key Lead to guide Brand Reps and Stock Associates, ensuring a quality in-store experience and smooth store operations. You will lead on the floor to drive sales and customer satisfaction, acting as a bridge between brand standards and daily execution.

The role requires open/close routines, POS proficiency, omni-channel support, and visual merchandising. A customer-focused, energetic, adaptable approach is essential.